Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Toronto ON L4K 5V5
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86%

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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2396 reviews)

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Private User
Private User
Private User reviews Toronto, ON
0/10

Windows and Patio Door

We replaced several windows and a Patio Door. We experienced poor communication, poor order accuracy, very poor customer followup, very poor fixing of errors . We never got exactly what we had ordered.

24 of 25 people found this review helpful.
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Company Response

Updated August27th, 2019. We have not received any call from you regarding your issues in last two weeks. We are unable to help without knowing your details and at this point, we deemed this review as fake unless we hear from you. Thanks - Clera Admin. Response on August 13th - Dear Customer, We are really sorry for your terrible experience. Please contact our head office and provide your details so we can take proper action. We take our reputation very seriously and go extra mile to make things better for our customer. Please contact us at you earliest convenience. Thanks - Clera Admin

Private User
Private User
Private User reviews Amherstburg, ON
10/10

Windows and door

My sales rep Gary was great to deal with. He was very knowledgeable and gave us great suggestions.
I was very impressed with my installation team as well. I love our new windows and door and would recommend Clera.

0 of 4 people found this review helpful.
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Stephanie
Stephanie
0 reviews Aurora, ON
10/10

Window Replacement Entire House

Clera window and doors replaced all my windows in my newly purchased house. The house is old and it it definitely required new windows. Vito and his team did a fantastic job. Vito is very knowledgeable and honest. He made a daunting task of windows replacement very easy. The installers, Anthony and Michael are wonderful they are definitely customer focused and professional. The installation was quick and they kept work area clean. I am happy with my new windows.

0 of 8 people found this review helpful.
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Company Response

Stephanie, we are so pleased that you're happy with our products and installation. We truly appreciate your kind word. Thanks again!

Warren in Whitby
Warren in Whitby
0 reviews Whitby, ON
10/10

Awesome service

When these people were here 6 years ago they provided an awesome service however recent I broke a clip on a window and I phoned them up to get a replacement. John from Clera came out to the house and replaced the clip at no charge. Who does this anymore...no one, but Clera Windows and Doors did. I will be looking to replace 3 doors in my home next year and I will be calling Clera.

0 of 9 people found this review helpful.
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Company Response

You're going to love your new Clera products, Warren. Great investment in your home. Thank you for choosing Clera!

D&G&B in Pickering
D&G&B in Pickering
0 reviews Pickering, ON
10/10

Windows & Glass Sliding Door on main floor & basement

We liked the windows so much we had them installed at my parent's house in Muskoka as well. Clear windows did a great job installing them. They look beautiful. Salesman was very nice, very knowledgeable & helpful.

0 of 12 people found this review helpful.
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Company Response

When we read reviews like yours, D&G. It inspires us to continue to do our very best to overachieve, every single time. Thanks for the inspiration!

Private User
Private User
Private User reviews Toronto, ON
10/10

The designs they offer are very elegant

The quality of the materials is also good. Their employees were very professional and polite. I can use the natural light from the sun in the morning. I love the ambiance of my new room thanks to Clera!

0 of 17 people found this review helpful.
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Company Response

One of our favourite things is to start our day with a lovely HomeStars review. Thanks so much for yours!

Dennis  in Erin
Dennis in Erin
1 review Erin, ON
10/10

All windows replaced

All our Windows were replaced over a two year period. The windows look great and operate easily. The installer, Ranjan, and his crew did a super job with their workmanship and cleaned up the work area on each day of the installation. I have recommended Clera to my friends and neighbours.

0 of 16 people found this review helpful.
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Company Response

It's always great to get positive feedback from our customers and your review, Dennis, was no exception. It's deeply satisfying to know that we've made your home a little bit better!

Private User
Private User
Private User reviews Leamington, ON
10/10

Basement windows

We needed 4 basement windows to be replaced here in leamington and hired Clera windows and doors for the job. We heard great things from other customers and they did not disappoint. Great quality windows, professional workers, great customer service. Will use them again in the future.

0 of 17 people found this review helpful.
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Company Response

We are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

Rob & Joanne from Brampton
Rob & Joanne from Brampton
2 reviews Caledon, ON
1/10

Cracked Sealed Unit

Over the past 5 years we have spent $60,000 replacing all the cottage windows and doors
Last November a small crack appeared in one of the sealed units and I spent a long time trying to get to talk to someone at Clera about this
Have been waiting 8 months for replacement and getting nothing but lip service. Someone says window is ready but installer says it is not! Window is ready to crack in half, and is so dangerous and I have four grandchildren. its LAWYER TIME !
I

20 of 20 people found this review helpful.
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Company Response

Dear Joanne, We apologize for the lack of communication between our service tech and you. As you know that these windows are installed at your cottage up north which is little outside of our regular service areas and currently we have no rep covering that area. We have asked our closest branch to look after your service and they will be contacting you soon, if they haven't already. Thanks - Clera Admin

Windows in
Windows in
0 reviews , ON
10/10

Replacement windows

This is the 3rd time I have used Gary when I needed to purchase new windows. I have always been very satisfied with Gary from Clera Window and Doors. He is very honest and let's you know if the window you are looking at replacing needs it. He helped me decide which windows in the house I purchased in Puce , really needed replacing. Gary I give you and your company a 10 out of 10. Thank you for the help.
Thank you

1 of 31 people found this review helpful.
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Company Response

One of our favourite things is to start our day with a lovely HomeStars review. Thanks so much for yours!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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