Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2461 reviews)

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Jamie in Windsor
Jamie in Windsor
1 review Windsor, ON
10/10

Product and service

I am writing a review on Clera windows. Gary was a very easy person to deal with and he Clearfield what would be do and when the Job would be completed. They were 4 weeks ahead of schedule which worked out better for us. The installers did a great job with the installation of all the windows inside and out. They were very accommodating with my attention to detail. They did everything they need to do to make sure my wife and I were completely satisfied. I would recommend this company 100 percent. Thank you Gary and crew for your dedication to professionalism.

0 of 1 people found this review helpful.
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Brenda in London
Brenda in London
0 reviews London, ON
2/10

Deposit Taken

Deposit taken and no further contact in two months as to the status of my order. I do not wish to proceed with this order, and request a reimbursement of my deposit on my credit card immediately.
Due to a recent diagnosis of cancer, I sincerely hope that you will provide me with a reimbursement as I cannot proceed.

2 of 2 people found this review helpful.
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Krista in Ottawa
Krista in Ottawa
0 reviews Petawawa, ON
10/10

Amazing Experience

Al made this experience so easy. He worked around the hours that worked best for us and was extremely communicative and informative. We had our patio door replaced as the current one was 40 years old. When the work was done, I got home and noticed the trim wasn't put on straight. When Al came to complete the payment, he immediately noticed and was on the phone with his team to have it fixed up ASAP. It looks absolutely amazing, this door feels secure and we have faith it will actually keep the cold out. Highly recommend this team at Branch 35 in Pembroke.

0 of 7 people found this review helpful.
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Bernard in Vaughan
Bernard in Vaughan
0 reviews Vaughan, ON
8/10

Church Windows

Was very pleased with Gary who help to make sure I got the right windows to suit the Church the best, And the guys who installed the windows were very good and easy to get along with. They would stop to show how they were installed or answer any questions I may have had. Thanks a gain for the great work. I would refer you guys to any one. Bernard Raglin, Warden of St Georges Church south Alcice.

0 of 7 people found this review helpful.
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Company Response

You're going to love your new Clera products, Bernard. Great investment in your home!

Pat in Pembroke
Pat in Pembroke
1 review Pembroke, ON
10/10

Excellent service over all!

Al and installers are awesome!! Over 10yrs ago prior to us purchasing our home Clera installed new doors and windows. Over the last 5yrs we have had them back for more window installations on 3 separate occasions. All top notch work otherwise we wouldn't have had them back. In fact, some simple service was required to a couple of winows that were installed prior to us, and Al came by, not only serviced but taught me for future maintenance - over and above!! Stellar service!

0 of 7 people found this review helpful.
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Company Response

Clera works hard to provide our customers with great products and installations, Pat. We are very happy that you're enjoying your windows
and doors from Clera.

A.W in Orangeville
A.W in Orangeville
1 review Orangeville, ON
10/10

New Front Door

I ordered a new front door from Clera early this fall. My salesperson Muneeb was clear about why I should choose a company made door over a big box depot.
With a lifetime warranty and expert installation it was worth the money.
More importantly to me was the professional installation.
Emin was very personable, professional, and his attention to detail was admirable. it was a very VERY cold day, and he and his partner had been working on other projects before mine.
I highly recommend this company.

0 of 7 people found this review helpful.
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Company Response

What a beautiful review, A.W. Thank you very much for your feedback.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Windows

We just receive 2 large front windows....couldn't be happier. Gary in sales was very helpful and knew his product and Rob and helped were also great with the install. We are very happy. Thank you everyone.

0 of 11 people found this review helpful.
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Company Response

Thank you, for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

RyanJ
RyanJ
0 reviews Oakville, ON
10/10

New windows & doors

Greg/Trevor and the team from Clera were professional and accessible during the entire install process. In addition, an emphasis was placed on accommodating my family life as some of the work done on my home overlapped with my kids’ schedules and my own work needs.

One thing to consider with installs like the one I had (news windows and doors) is the busy nature of the industry, and that patience around when the work begins is required. I raised this with Greg and he was both understanding and made changes in his schedule to ensure my asks were a priority.

Definitely recommend.

0 of 13 people found this review helpful.
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Company Response

We are so pleased that you're happy with our products and installation, Ryan. We truly appreciate your kind words!

paul in Ajax
paul in Ajax
1 review Ajax, ON
3/10

subpar

our main door was promised to be done in 4 to 6 weeks. I called after the 8h week. The guy replacing the sales rep said it is finish and the installer will call me for the installation. No one called me back. I called Alex the installer and he said he does not know anything

about it. He said he will check the factory he never called me back. I called customer service 3 times, on one called me back. The sales rep came back from vacation and told me he will check the factory and will call me back. He never did. Until It was already the 15th week and I am already beside myself. Finally installed after 16 weeks and after tons of phone calls and aggravations. Paying $5200 for a door was not worth it.

18 of 18 people found this review helpful.
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Company Response

Dear Paul, Thank you very much for choosing Clera windows and doors and we apologize for the delay in your door order. We admit that our door production is overwhelmed with the orders and running behind the schedule. We received your order on July 22nd and after clarifying details of the order with sales rep, it was sent to production on the week of Aug 7th. Your door was ready 3rd week of October as our lead time for a custom door with custom matching sidelight with multi-point lock and painted In and out is about 8 weeks. Installation was scheduled in November based on your and installer's availability. We apologize if our ales rep set up an expectation of 6 weeks for manufacturing a custom door. Our customer service dept takes care of product and installation related issues. Our Sales Team is responsible for getting back to customers with their order status and it didn't happen in your case. We once again apologize and hope that you like your beautiful new door. Thanks - Clera Admin

Pm in Vaughan
Pm in Vaughan
0 reviews Vaughan, ON
10/10

Window installed

Professional install in timely fashion.Good attention to details.We have had more than one job done with these people and have never had an issue with the windows or the installation.

0 of 20 people found this review helpful.
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Company Response

Thank you, Pm, for your business. We truly appreciate that you have taking the time to write such a beautiful review for us!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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