Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2462 reviews)

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Pm in Vaughan
Pm in Vaughan
0 reviews Vaughan, ON
10/10

Window installed

Professional install in timely fashion.Good attention to details.We have had more than one job done with these people and have never had an issue with the windows or the installation.

0 of 20 people found this review helpful.
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Company Response

Thank you, Pm, for your business. We truly appreciate that you have taking the time to write such a beautiful review for us!

r and w park in Clinton
r and w park in Clinton
0 reviews Lucan, ON
9/10

two large picture windows, one in the kitchen and the other in the living room

They were very friendly and worked quickly to complete the job in one day. We were quite happy and have no complaints. They did a great job! We would highly recommend them.

0 of 21 people found this review helpful.
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Company Response

Lovely review. Thanks for putting a bounce in our steps!

GP1961 in Bowmanville
GP1961 in Bowmanville
0 reviews Bowmanville, ON
10/10

windows

Salesman was thorough and personable. Measuring and installation was right on schedule. The windows look great and function well. Best price of the three quotes that I got. Would definitely recommend Clera to others

0 of 21 people found this review helpful.
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Company Response

What a beautiful review, GP. Thank you very much for your feedback.

simonne in Kingston
simonne in Kingston
0 reviews Kingston, ON
10/10

Bathroom Window

Clera replaced all the windows in our 1950's era house when we first moved here more than 20 years ago. The exception was the bathroom window which was replaced by a contractor renovating our bathroom. All these years later we called Clera back to do the bathroom window too. It was the only one in our house which had not stood up to the elements. While they were here they also repaired one other window at no cost. Thanks Clera. When anyone asks about windows, we refer them to you.

0 of 18 people found this review helpful.
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Company Response

Your new Clera products will provide you with years of superior performance, Simonne. We're very happy that you're happy!

Pam R.
Pam R.
0 reviews Quinte West, ON
10/10

Living room window

Ken and his crew made this entire experience so great for my husband and I. We have a huge living room window, (Ken said it is the second biggest window he has ever done). I can't stop looking out of it now. I used to have my curtains closed in the living room all the time because we had an old wood window that let the cold and draft in and it looked like crap, now I leave my curtains open everyday and there is no draft. I love how it looks. Ken made it so easy to purchase the window then the guys that came to install it were so friendly. Both Ken and the guys are awesome to work with. Ken told us the dates the window's would be ready on and they were, we didn't have to call wondering when they would be in, the guys came as soon as the window came in to install it. It did't take as long as I expected it to take to put it in and the work they did is fantastic. Not nearly as much mess as I would have thought there was going to be. They explained all about the operations of the window and said if we ever had any problems with it to just give them a call. I like knowing that it has a life time warranty on it. The guys were very friendly and took the time to answer my questions even when they were working and trying to get the job done. Ken called as soon as the guys were finished to ensure that we were happy and didn't have any questions. I'd highly recommend Ken and his crew to all of my friends and family it was a please to work with all of them.

0 of 15 people found this review helpful.
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Company Response

We do our very best to overachieve, Pam. It's so nice to know that we did this on your home! You'll be very happy with your purchase from Clera for many years.

Travis in Ottawa
Travis in Ottawa
0 reviews , ON
1/10

Large Bay Window

After the window was installed and after winter, we began to notice water seepage from around the lower corners of the window frame. We contact Marcelo to come to see this. He made a fully erroneous claim that it was because the snow had been resting against the window. When the snow melted, it backed up into the window drainage channels into the window and into the house. Upon calling Verdun to come in and inspect, we were promptly told that the window was not proper installed in the opening and there was a failure to correctly seal the window into the opening of the house. The water flows the path of least resistance and it did so down the sides of the window and under bottom edges on both sides and under the bottom sill and ingress in through the unsealed area into the wall and sill; hence, the water damage to the walls and window sill. It has been confirmed that snow sitting against the window wouldn’t do this damage, otherwise the same issue would be equally evident in the patio doors that Verdun had installed) less than 3 feet away on the same wall and facing the same deck. The Verdun agent stated that which ever company did this job is lacking in knowledge and seeking to shirk their responsibilities to return and take corrective action and fix the problem they created.

19 of 19 people found this review helpful.
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Company Response

Updated Dec 2nd,2019. Dear Travis, Our VP has not received a call from you. If you still have an issue, please call or we assume that the issue has been resolved or there wasn't any issue at all. Thanks - Clera admin. Original Response - Nov 22nd, 2019 -Dear Travis, We apologize for this mishap and we promise you to fix everything, however, we can't find your info in our system. Please contact our head office and ask to speak to our VP and he will personally look after your issues. It is very easy to slam the competitor as per Verdun's claim, however, we have been in the business for 41 years and always look after our customers. Looking forward for your call. Thanks - Clera Admin

Ross from Mississauga
Ross from Mississauga
3 reviews Mississauga, ON
10/10

Excellent All Around Experience!

We had 2 new Bow windows, a sliding door and a back door replaced by Clera in July and were extremely satisfied with the entire experience. Out of the 7 quotes we received, Adam was the most professional and detail oriented Sales rep we dealt with. He came fully armed with information to distinguish Clera from the competition and spent the most time gathering accurate measurements and going through options. Ranjan the installer was also very meticulous and ranks up with the top installers we've had do any of our renovations. Bottom-line: Based on our experience, I'd highly recommend considering Clera when it comes to buying new windows and doors.

0 of 19 people found this review helpful.
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Company Response

Ross, We are so pleased that you've a positive experience with Clera. We strive to exceed our customers expectations on every installation and we're happy that we succeeded with you, as well. Enjoy your new Clera products!

Private User
Private User
Private User reviews Pickering, ON
10/10

Doors installed

From first contact with customer service to sales rep, who was extremely informative and helpful to the amazing installers to the follow up after the work was completed. An A+ experience.

0 of 21 people found this review helpful.
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Company Response

Thanks for the awesome review. We're so happy that you're happy. We're very confident that your new Clera products will be a welcome addition to your home!

Private User
Private User
Private User reviews Brampton, ON
10/10

Windows

The salesman came when he said he would to give me a quote I had the quote that same day and ordered my windows with no problems. He was ready to answer any questions, was very polite and easy to speak with. When the windows came they said they would be installed at a certain time and they were done in 3 hours. They also made sure they cleaned up any mess very polite and professional I would recommend them any time. Great to deal with.

0 of 20 people found this review helpful.
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Company Response

We are so pleased that you're happy with our products and installation. We truly appreciate your kind words!

qsososo in Hamilton
qsososo in Hamilton
0 reviews Vaughan, ON
5/10

windows and patio door

We replaced several windows and a Patio Door, install was o.k. but we experienced poor communication, poor customer followup, and poor fixing of errors . We never got exactly what we had ordered.

20 of 20 people found this review helpful.
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Company Response

Dear Customer, Thank you very much for your feedback. Our management would like to hear from you regarding your order, however, we do not have your info in our system. Please contact our head office and ask to speak to our Management Team. We would like to know why you didn't get what you ordered and which department is not looking after the customer which is our main priority. Please contact our head office at 9057381870. Thanks- Clera Admin

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.