Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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87%

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Reviews by rating (past 12 months)
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2740 reviews)

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6 months and still not completed
6 months and still not completed
1 review Toronto, ON
0/10

Replaced 13 Windows and 2 doors

My wife and I felt very confident we choose the right compony to have our windows and doors replaced by this vendor. Did all what a home owner can do “check out the reviews”.
At the beginning our sales rep AP was good, acknowledged the style and color of windows and doors we wished to purchase, ensure us that he personally takes charge and is on site on all of his projects, start to finish, ya right!!.
Upon the sales guy and installer showing up to do there final measurements and to pick up the deposit did the true BS really begin.

The job to this day is still not completed. it's been already 6 months and counting, they owe us a forested window for downstairs bathroom which will make it the third attempt to get it right.
There are way too many issues to list, plus they have all excuses in the world, more importantly they are never at fault, only the customer are at fault according to them.
Would Not Recommend Them At All, We were totally fooled and got a ugly looking job that we have to live with while they look for the next sucker.

key word on the contract people "retrofit" means no custom windows only standard and not brick to brick, don't be fooled like us.

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Korey
Korey
0 reviews South Woodslee, ON
10/10

Amazing customer service

Spoke with clera about a complete home replacement of all windows and doors, amazing quote and the work was done quickly and very professional. Beautiful windows and amazing finish work around them. Love my new patio sliding door so much. Recommend to all.. great company and products

0 of 3 people found this review helpful.
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Company Response

Hi Korey,
Thank you for the 10 star feedback regarding your recent window and patio door replacement project. We're glad to see you found your appointed installation crew to be very professional. We are thrilled that our products and services exceeded your expectations.

Your recommendation is greatly appreciated.
We look forward to the opportunity of working with you again.

cpefanis in Toronto
cpefanis in Toronto
0 reviews Toronto, ON
10/10

New patio doors and windows

After replacing many windows and doors on an earlier renovation and being very happy with the quality of the product, we decided to replace the remaining two sliding doors and two windows at my parents house and I am happy to say that Roddy and his installation team have done a very good job from start to finish. We appreciate that they did exactly what they promised and look forward to using them again in the future. Again special thank you to Hossein for his excellent workmanship during the install.

0 of 3 people found this review helpful.
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Company Response

Hello CPefanis,
Thank you for your valued business and for the great review!
We greatly value your trust and confidence and sincerely appreciate your loyalty to our business. It's been a pleasure serving you. All Clera Windows and Doors employees take pride in giving priority to our customers and looking after their needs.

It will be our pleasure to work with you again!

Private User
Private User
Private User reviews Kingsville, ON
5/10

Door and window

Things started out good. Good salesperson, great talker. I prefer to be told the truth and not strung along. Window & door are fine

3 of 3 people found this review helpful.
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Company Response

Dear Private User,

Thank you for taking the time to provide us with a review. It's very important to us that our customers are more than satisfied with their interaction with Clera Windows and doors. We are always keen to listen to our customers and to receive their feedback. If you are open to discussing your experience further, please call me Rita 905-738-1870 x 240 e-mail rita@clerawindows.com.
Enjoy your new window and door!

Private User
Private User
0 reviews Caledon, ON
9/10

Kitchen windows and sliding door replacement

So impressed with Dennis our sales representative. Super friendly, very responsive and very knowledgeable. Our installation was professionally completed by Russell. He came at the time agreed upon and did a great job with the install and cleaned everything up after. He had to come back later in the week and promised to confirm the day before, which he did, and again arrived as promised. I would definitely use Clera again and have already referred them to a family member. The only reason I didn’t give them a 10 was due to delays beyond the 8 week window. Although that may have been due to the pandemic.

0 of 3 people found this review helpful.
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Company Response

Dear Private User,

Thank you for sharing your rating with us and the community. We are very happy that your experience with Dennis and Russell was a positive one. We do apologize for the delay, due to the pandemic we were lockdown for several weeks and production was slowed down. thank you for your business and we look forward to assist you again.

Enjoy your new windows and sliding door!

Don and Nancy Gatten
Don and Nancy Gatten
0 reviews London, ON
10/10

New Windows

From start to finish, our Clera experience has been top notch! Cash, our sales rep was professional, knowledgeable and able to answer our questions. Isaias, our installer, was efficient, meticulus and thorough. Our only negative comment would be that we had to wait for installation due to Covid-19 but this certainly couldn't be avoided. Very happy with our new windows. Thank you Clera!

0 of 3 people found this review helpful.
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Company Response

Hello Don & Nancy
Thank you so much for the 10 stars and the great review! Our employees work very hard to make sure that all of our customers are completely satisfied with heir new products and we are very happy that Cash and Isaias were able to meet and exceed all your expectations.
We appreciate your business and thank you again for your kind words.

Enjoy your new windows but most of all stay safe and healthy!

Saira
Saira
0 reviews Vaughan, ON
10/10

Excellent work exceptional service

I've recently had my windows and main door changed with Clera. The jobs was installed last week and I couldn't be happier with the end result! The windows look beautiful and were installed perfectly, the main door looks immaculate!! I had gotten multiple quotes prior to signing with Clera and I can safely say it was the best decision. Ray from Clera was extremely knowledgeable and took his time to answer all of my questions with incredible detail. He provided us with samples of the windows which really helped to visualize the end result. He was highly skilled, professional and personable. The customer service I received from him and the rest of the team was the cherry on top of my experience with Clera. If you're on the market for windows and doors don't waste your time anywhere else.

0 of 5 people found this review helpful.
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Company Response

Good day Saira,

WOW! We are so blown away by your amazing review. Thank you so much for your business and your trust in us. Service, Price and value is definitely what we try to provide every Clera Windows and Doors customer. Glad to hear Ray and team was a pleasure to deal with and obviously listen to exactly that you wanted. We are honoured that you shopped around and chose us as your supplier of choice.
Thank you for your powerful, well-thought-out recommendation!

Enjoy your new windows and door in good health!

Leigh
Leigh
0 reviews Vaughan, ON
10/10

Great service on windows

Kyle was very professional & helpful with the ordering and installation of my windows.
The turnaround time took slightly longer because of covid. (Which is understandable)
The installers were very clean and tidy.
Kyle kept me in the loop throughout the entire production of my windows. I would highly recommend this company!

0 of 5 people found this review helpful.
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Company Response

Hi Leigh,
Thank you for the kind comments and the amazing 10- star review, regarding your experience with Kyle and the installation team. We are committed to providing our customers with a fantastic experience, and your feedback helps us make that possible.

We appreciate your recommendation immensely!
Enjoy your new window!

henry in Grimsby
henry in Grimsby
0 reviews Grimsby, ON
10/10

service

I found window cranks that were broken. I informed Clera windows of the situation. The service representative responded with replacement parts to be sent to my house. This is what makes a great company, responsive and responsible.

0 of 5 people found this review helpful.
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Company Response

Hello Henry,

Thank you so much for contributing this feedback to us on HomeStars!
It was a pleasure talking to you and a pleasure assisting you. Our goal is to always provide the best services to valued customers like you.

Thank you again, and best wishes!

Happy customer
Happy customer
1 review Toronto, ON
10/10

Replacement parts

Years ago we had the pleasure of doing business with Clera Windows and doors when they were called FM Industries. We contacted Rita recently from their customer service department. We needed to get some replacement parts for our windows and I can’t say enough good things about this wonderful woman. She was knowledgeable efficient, and extremely organized. Ranjan came to our house today socially distancing, wearing his mask the entire time, removed his shoes and was very careful and respectful of our property. He even had someone from the office bring additional parts to our house to complete the job. Both of these employees are a huge asset to this window company that I know will continue to be in business for many years because of their ability to solve problems effortlessly.

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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.