Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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Reviews for Clera Windows + Doors

Average customer rating:
9.4 10 (2533 reviews)

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doug J.
doug J.
0 reviews Belleville, ON
9/10

Patio door install

The installation date fell on a day of snow. However installer dealt with all the issues from snow and water professionally and with no mess and a very clean area when completed.

0 of 7 people found this review helpful.
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Company Response

Dear Doug, Your new Clera products will provide you with years of superior performance. We're very happy that you're happy!

Sue in Toronto
Sue in Toronto
0 reviews Rama Road, ON
9/10

Doors and windows

Very happy with the look of our windows and doors. Installers were polite and professional. Very patient answering questions and gave some great tips for keeping all working properly for many years. I would have given 5, but the person who came to give us quote didn't though my go over options and as a result. I don't have screens in couple windows and I would have liked better with.

0 of 10 people found this review helpful.
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Company Response

Lovely review, Sue. Thanks for putting a bounce in our steps!

Jeff
Jeff
0 reviews St. Catharines, ON
10/10

Windows

Great windows at a reasonable price. I will use Clera for my upcoming French doors project.

0 of 10 people found this review helpful.
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Company Response

Customer feedback is so important to us, Jeff. We truly appreciate yours.

Michael F.
Michael F.
1 review Niagara Falls, ON
10/10

Basement window replacement

The folks at Clera replaced four old, shoddy basement windows in our 1925 brick home. I'd called three companies in the Niagara region before settling on Clera, won over by their pricing (which was actually better, due to a sale) and their online reviews. Sure enough, they did a terrific job—so much so that a dude replacing our water meter asked who did them, because he's looking to replace his own and thought they looked great. My one complaint with Clera would be the time: they said the windows would take 6-8 weeks, which should have been done before Christmas. I ended up calling them mid-January after not hearing from them for 10 weeks, and they were installed two weeks after that. Since I ordered them at a busy time (beginning of November), I don't hold this against them, but if you're on a strict schedule (which we were not), it's worth considering.

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jackieandmike
jackieandmike
0 reviews Port Hope, ON
10/10

Kitchen and dining room windows

Quick to respond to calls. On time. Nice product. Mark and Chase were well mannered, efficient, courteous and left the place clean. Alan, the Clera rep, was thoughtful,understanding, courteous and offered a lot of extra info and advice that was appreciated. A great crew that gets the job done. I will have them in again to do my patio door and living room window.

0 of 10 people found this review helpful.
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Company Response

When we read reviews like yours, Jackie and Mike. It inspires us to continue to do our very best to overachieve, every single time. Thanks for the inspiration!

mark.seawright
mark.seawright
0 reviews Bright, ON
2/10

Home renovation

Wow, where to start? Very disappointed in the windows. Avoid the FM/Clera windows they won’t last.

10 of 10 people found this review helpful.
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Company Response

Dear Mr. Seawright,

Thank you for taking the time to provide us with your review.
This is Rita from the Customer Care Dept. I'm sorry to hear that you are disappointed with your 2011 window purchase. You and I spoke on Jan 6th of this year in which the entirety of this issue was not mentioned on your part. I ensured that the problem you brought to my attention regarding the cam lock was resolved. Clera Windows and Doors has been in business for 42 years and we strive to provide the very best service at all times as our customers are very important to us. If I can be of any further assistance, please feel free to call me at 905 738-1870 x240
Regards,

Rita

Serenity C.
Serenity C.
0 reviews Goderich, ON
10/10

10 window removal and new product install

Affordable, exceptional customer service from start to finish. We requested a quote and Clera came in 15k lower than the competitors to replace and install 10 windows in our home.
Carl

0 of 10 people found this review helpful.
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Company Response

Thank you, Serenity, for your business. We truly appreciate that you have taking the time to write such a beautiful review for us!

JaredP
JaredP
0 reviews Guelph, ON
10/10

Patio door, nine windows

Installer crew was great and had everything done in one day without rushing. They look great!

0 of 12 people found this review helpful.
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Company Response

What a beautiful review, Jared. Thank you very much for your feedback.

Kiera
Kiera
0 reviews Gowanstown, ON
10/10

Front Door Replacement

We had a damaged front door that was freezing up during the cold months. Barry came and assessed why this was happening and explained reasons for the problems we were experiencing with our front entrance. He was very professional and pleasant, along with great workmanship. We simply could not have asked for a better company to come and help us.

0 of 9 people found this review helpful.
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Company Response

Clera works hard to provide our customers with great products and installations, Kiera. We are very happy that you're enjoying your new windows and doors from Clera.

Sarah J.
Sarah J.
0 reviews Prince Edward, ON
10/10

Window replacement

We are thrilled by the job done for us by Clera windows and doors. There was a wonderful selection of product. Ken and his team were great. Their communication was always timely and kept us informed of the project timeline. The entire team were professional and friendly. It was easy to talk to them when they encountered issues as they did the installation and they worked with us to find the solution.The job was not easy as our other windows were very old and rotting and we have a log cabin so the walls are not square. You would never be able to guess any of that from the look of it now. We had to move our furniture so that we can look at and enjoy our new windows and the view beyond them.

0 of 9 people found this review helpful.
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Company Response

It's always great to get positive feedback from our customers, Sarah. It's deeply satisfying to know that we've made your home a little bit better!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
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