Clera Windows + Doors

Update May 15, 2014
A day after we placed the review below, Clara contacted us by e-mail, followed by phone calls next morning. We discussed all outstanding issues and scheduled necessary repairs for this Saturday.
We are pleased that Clara, especially Bobby and Raj, have made the effort to ensure our satisfaction with their product and service.
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In December 2013, Clera Windows replaced all windows, patio French and double entrance doors in our house. We started whole process in early September with Bobby, who took time and effort to explain in details what Clera can offer to us.
At first we were thinking to replace only 3 front large windows (each window has half-round top) and kitchen/breakfast area windows including patio French doors, as those doors start to leak. We contacted few companies (5 to be exact) and spent time with their sales reps, discussing in details what they have to offer. Clera Windows came on top of our selection offering most “bang-for a buck”, having good quality of their windows, excellent reviews, decent selection of standard colours, life time warranty for their products and very competitive price (and that definitely got our attention).
At the end, we decided to replace all our windows (that includes basement windows), patio French door and main entrance door with wrought iron glass inserts - big project.
Bobby was very helpful in making final decision on what type of window to select for each area answering all our questions and concerns. We signed the contract in September, with expected delivery (installation) within 8-10 weeks.
Installation started 3rd week of December, almost 3 weeks later then expected. We were told that our 3 custom half-round windows were reason for this delay. We were fine with it as long as the work would be completed before Christmas holidays.
Installation was experience on its own. First was demolition, knocking out existing windows, mess and dust everywhere, plus December weather – cold.
Installation went fine while main installer was on site. Unfortunately, when he was away (needed to pick up our doors from Clera facility), his crew didn’t pay much attention to details. They were rushing to install as many windows as possible.
Regarding new windows itself, they are good quality product with small imperfections: plastic cut-offs in gaps designed to hold bug-screens, screens on tall windows are hard to remove/install, our 3 half round (and expensive) window jambs are not exactly half round so custom half-round window trim (provided by Clera) doesn’t fit as it should.
We are extremely satisfied with windows efficiency and noticeable savings on our heating bills.
After five months how we had our windows installed, we still have some minor issues that haven’t been addressed.

I was looking to replace my sliding door with one that had internal mini blinds. A friend recommended I call John Gainham from Clera windows and doors.
We got together and I am so pleased , the door looks fabulous!
John and his team did a terrific job and I will " play his name forward to all my friends."

The windows look great.... the guys were fantastic that were here.. very professional and friendly.. I only felt bad because the one guy cut his finger...and all we had was a princess bandaid... he wore it with great pride lol..however i did go out and get proper ones and gave him some :) it was kinda cute hahah... its amazing how the new windows cut down on the noise from the hanlon...very impressed all around... right from the beginning with you ..till the install... I will definitely keep your number in case anyone needs windows. Again thanks so much for everything.

We were in the market for a new door and contacted John Gainham. He explained our options and made us feel comfortable with his approach and suggestions.
The Clera crew did a terrific job and we love the door.
Anyone that asks will be referred to John.
Thank you.

Alan did a great job organizing the work. Everything happened exactly as we discussed. The men who installed our new windows were on time, professional, and they left our house clean. I would not hesitate to recommend Clera. We are very happy.

We have had John Gainham from Clera windows and doors and his crew do 2 separate jobs at our home and both times we found the quality of products , the installation and clean up to be excellent. Great ideas. Great work. Thank you.

We changed 8 of our windows including a bay window at the front of the house. Our windows were old wood windows, and had some mildew in the glass. We did not change the frames, but everything looks like brand new! We had not heard of Clera, but we got a card in the mail and decided to invite them in. We bought our windows from Cash in London, and we were very happy with the service we received and with the installers. They did a great job. We will have them back again when we decide to change our front door.

I had the pleasure of working with 2 installers this weekend from Clera Windows. I can honestly say that the Customer Service received was top notch. They were quick, thorough and such a pleasure to be around. Their work was impeccable and I was extremely pleased with the results.

I was also impressed with the clean-up after the job was completed. I would not have known that work had been done. I can't say enough about Clera Windows. From the original Sales meeting with the Manager, Adam, to the install with Ryan and his worker....they were fantastic. I would hire them again in the future and highly recommend them to anyone looking for superior service at a comparable price. Job well done!

We contacted Clera Windows and Doors in the Windsor area for a windows quote and Gary Gainham came to our home. He was very knowledgeable about windows and answered all our questions. We purchased the windows in January and they were installed in March. Rob Cormier, the installer was friendly, fast and ensured everything was cleaned up afterwards. We are happy with the look and the quality of the windows. They will certainly lower the heating and A/C costs. We would tell anyone to call Clera for a window quote.