Clera Windows + Doors

Very happy and satisfied with Clera's windows. The look impressive and I love their lifetime warranty. Their installers did an excellent job. I will definitely recommend them to friends and associates.

I have used Clera for 2 jobs in the last year. Vic in sales was very good at accommodating our needs and giving us the options. Our first order included one custom round top window which turned out very well. We just finished renovating a sunroom which involved replacing 7 windows. Again the job was handled very well by the installer Ramesh. Everything is neat and cleaned up after the job.

We had our windows and doors installed starting in December of 2010 and finishing in Spring of 2011.

There were numerous issues wrong:
- metal was imperfectly cast in wrought iron door necessitating replacement
- rear garden door panel leaked needed replacement
- screen for rear garden door was wrong size and needed to be replaced
- rear garden door was not installed properly (didn't know till spring) would not stay open as door was not installed level
- no caulking was installed around top of basement windows
-screws were drilled into door frames without countersinking and now as a result are splitting
- excess glue or sealant was left around window frame on garden rear door when panel was replaced
- FM Clera installer was not an employee but a contractor(this may have now changed)
- locksets were not professionally installed and the damage is now evident.
- the installer damaged the eves when they did the second story and this is still not repaired even though I mentioned this numerous times.
- this past spring cleaning siding on second story found that top of one window wasn't caulked at all (2 1/2 yrs later!)
- removed trim this summer around door to paint and found gaps where foam was not installed. I am now checking other windows and will be checking doors.

Overall I am not very satisfied with FM/CLERA. THe sad thing is that this could be rectified. I had a house and a rental property done by them in Kingston and the installation crew was superb and the franchise salesman excellent at following up.

The product they make is as good as any other on the market. As I see it their problem here in the GTA is poor installation, and poor quality control.

Update: June 18th . After numerous issues that have been ongoing since 2010, we had the crew from CLERA Windows Kingston here to rectify and remediate. They removed all the old trim and refoamed/reflashed. The sad thing was that by and large when most of the windows that they removed the trim from were exposed it was discovered that there was little to no foam to installed. In one case around the back garden patio doors I was able to slide my hand in and touch the back of the inside moulding. This was around 80% of the door frame. I have literally been heating the out of doors since winter 2010. Folks please check that there is foam installed before you let the installers put trim in place inside and outside. Further if you live in York Region where this installer (Drew) works I would suggest you pull the inside trim and look to see if foam was installed. I have video if you would like to see it email me.

I purchased and had installed a front entrance door/with side lights and a phantom screen door from Clear Windows Lucknow.
Carl Sloetjes installed the unit which was not easy as the original door was in the 70 year old house.
We were very satified with work that Carl did.

I was contacted by the VP of Clera Windows who apologized for any delays and miscommunications. An installation date was set-up promptly for my doors. I was quite impressed that the VP took the time to ensure customer satisfaction and I look forward to having my doors installed this Monday!

FM Windows owe me money from 18months ago for shoody workmanship. Calling every month and they are just giving me the run around. STAY away if you want quality go some where else. NOT impressed with the customer service.
Norman of Picton......

My friend recommended I go with Clera. Great decision and no regrets. Ramesh and his crew do wonderful work and are very accommodating. The windows and doors are beautiful. Thanks.

I had our windows and patio door replaced by Clera Windows. We found that the staff at Clera, who consisted of the Branch Manager and two Installers, were very professional and very easy to deal with from start to end. The installers worked so hard and did a great job in one day. Very pleased with the service, our new windows and patio door!

Would highly recommend Clera Windows.

I am happy that I purchased Clera windows from Gary Gainham. The windows are excellent quality and the installation was professionally completed by Rob Cormier. He showed me how to operate the windows after cleaning them and he cleaned up after the installation. I would recommend Clera Windows and Doors to anyone in Essex County.

We had a 6' sliding door installed on June 10 by Clera Windows and Doors in my home. We are very happy with the quality and operation of the door. Rob Cormier did a great job installing it and cleaned the windows on the door. He demonstrated the operation of it and left the work area clean. I would tell anyone wanting a new sliding door to contact Gary Gainham at Clera Windows and Doors.