Had all the windows replaced in my house back in april 2014. I was initially satisfied but have been noticing a lot of condensation over the winter on my windows and doors which is a sign of a poor window either no argon gas or a bad seals. My previous windows which where about 50 years old didn't have that much water on my windows. There is enough water that its fallen on my new hardwood floors that were installed on the main floor. Very dissapointed wouldn't recommend clera windows.
- Approximate cost of services:
- $16,000.00
- Company Response
Updated on Feb 29th. Dear Rui, Our local branch spoke to you and you confirmed that there is no issues with the windows and you are very satisfied with your windows. Thanks- Clera Admin.. Response on Feb 17th - Dear Rui, Please contact our head office 905-738-1870 and we will try to help you resolve your condensation issue. Condensation occurs when warm, humid air strikes a cold surface. When the temperature outside drops, condensation will almost always appear on your windows first because the glass is the coldest indoor surface.
When condensation occurs on your windows, the immediate thought is that the window performance is inadequate. In reality the culprit is not improperly installed or leaky windows! Window condensation is the result of excess humidity in your home. When the warm moist air comes into contact with the cooler glass surfaces, the moisture condenses.
The reason you didn't have the problem with your 50 year old windows because your old windows were drafty and letting the humid air escape but your new Clera windows are very air tight and not allowing any humid air to escape and you see the condensation on the windows whenever temperature drops. Please contact our head office at your earliest convenient and we will try to help you. Thanks - Clera Admin