Usually don’t do reviews BUT found it necessary to express our frustration with this company. Patio Door install was a disaster!! MANY structural issues with door all in regards to installer incompetence. Locking device not lined up... threshold not packed properly causing door to “rock” up and down.... locking pin mounted to high.... 4-attempts to mount locking bracket which caused “holes” in the vinyl base. Gouge marks in vinyl where they screwed into frame.
Called salesman back the same day the install was “completed” and his first response was “WOW”.... “I’ll make sure all theses issues get fixed“. WEEKS go by with not hearing from anyone. Reached out to salesman only to find out he left the company and I now had to explain the whole situation to another person.
We finally had another installer come out to “fix” some of the issues and when he got there he said “ I don’t see anything wrong with the threshold”. I had to demonstrate the “ rocking” motion of threshold when we open and close the door, causing the whole bottom to “heave” up and down!! I was the one who told him that the bottom is NOT packed properly and that he had to open up the bottom and “shim” ALL OF IT!!! I, THE CUSTOMER HAD TO TELL THE INSTALLER HOW TO REPAIR THE PROBLEM!! That should tell you everything about this company.
We eventually settled on the door being the way it is because we’re tired of trying to get things fixed the proper way. I left at least 2 messages and emails with Head office and got no response both times. This company showed us a complete lack of customer service.... let alone satisfaction.
Incredibly frustrating ordeal.
Buyer beware.
Best of 2020winner 13 times
