Clera Windows + Doors

Windows & Doors Installation & Service
31 Pennsylvania Ave. Vaughan ON L4K 5V5
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88%

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Reviews for Clera Windows + Doors

Average customer rating:
9.2 10 (3128 reviews)

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Andy Hammond from Ajax
Andy Hammond from Ajax
6 reviews Ajax, ON
9/10

Parts needed

Needed replacement parts for two windows. Rita contacted her parts department and they were shipped immediately. Great service from Rita. I have no hesitation in recommending Clera Windows and doors.

0 of 8 people found this review helpful.
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Company Response

Good day Andy,

Thank you so much for your kind words. It was my pleasure to assist you. Always available if you need my assistance again in the future.

I wish you the best!

Rita.

m.oakrowan
m.oakrowan
0 reviews Cambridge, ON
0/10

Half Circle Windows in Hall(2) Dining Room and Lounge

same time. It was SNOWING on that date but at 9 25 they arrived and eventually started. Young man seemed to know what he had to do, but elder gent did not do anything of importance, in fact in the afternoon spent most of the time inside the van. Young man eventually asked him to grout the windows which he grugingly did but even now there are grout and other marks all over the windows - which had cost me over $300 to have cleaned as I did not expect Clera to turn up. There are still circle marks on all the new windows plus putty and when presented with a piece of paper to sign "did I inspect the job" I did write that it was now 5.25 pm in December and I could not even see the windows. The bill was presented by the older gent, without any acknowledgement and my credit card was noted by me on the bill, but was not presented until at least 7 days later, after I had tried to call to see what had happened to my credit card payment. I would NEVER employ Clera again and would not recommend them to anyone.

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Emil in Toronto
Emil in Toronto
0 reviews Toronto, ON
9/10

Clera Windows+Doors does support its products

Back in 2016 I changed the windows of my house- good and solid install. No issues with any windows that are opened/ closed occasionally, but for some reason all 5 windows that we open/ close at least 3-4 times a week got broken locks (luckily in closed position) within the second half of 2021. It was nice to get call back from Rita (the service manager) the next day after I left a message for my problems. She explained again the company policy that the broken parts are free, but the labor is at the client expense, so the fix costed me ~200 cad. I was not happy that I needed to wait about 4 weeks till the time technician become available and came to my house for the fix, but once he (Andre) was here he really provided a high quality SERVICE: not only he changed the broken parts, but he also checked all other windows, tuned the work of the closing/ opening mechanisms and even identified a potential future problem (crack in one of the handles) and advised how I can get the free replacement part, and explained me how I can change it myself. These are the reasons I would recommend this company, but also wanted to share my experience with defects and not so great speed in the service.

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Company Response

Hello Emil,

Thank you for taking the time to provide us with a 9-star review on your experience dealing with me and Andrey. We are sorry to read that you feel that Clera does not support their products. Clera has been manufacturing windows for over 43 years, we regard our lasting presence in the industry as a testament to our great products, excellent customer service, along with our very competitive warranty in the industry, which we stand behind it 100%. As per the terms and conditions of your signed contract, there is a mandatory labour fee for services after two years from the date of installation. Your windows were installed in 2016. The service fee is applicable to all customer's unless otherwise specified on their contracts. As for the waiting period, we respect and appreciate the length of time you've waited for the service, and we apologize for that. However, as we all know, we are in a midst of a pandemic and we are trying to do the best we can with the limited resources. Having several people off in quarantine has impacted the timely delivery of products and services to our customers. Something that is beyond our control.

We apologize again and thank you for your patience.
Regards,
Rita

Private User
Private User
Private User reviews Hamilton, ON
10/10

Windows

Good installers, answered all my questions, did a few extra things to spruce it up, fast and friendly

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Company Response

Good Day Clera Customer,

Seeing your 10-star experience is the best thing we could hope for! Your review means a lot to us. Thank you for choosing Clera Windows and Doors for your window project. We look forward to serving you for many years to come.

Best wishes!

Private User
Private User
Private User reviews Hamilton, ON
10/10

window replacement

Gary from Clera Windows quoted several windows for us. The price was competitive and the quality of the windows was impressive. The windows were installed professional and we are very please with the performance of the windows. We are going to recommend Clera to our friends in the Windsor area.

0 of 1 people found this review helpful.
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Company Response

Hello Private User,

Thank you for choosing Clera Windows and Doors for your special purchase and for recommending us to your friends in the Windsor area! Your recommendation and the 10-star review is greatly appreciated. We are very pleased that your experience with Clera Windows and Doors and with Gary was a good one. It's such a joy to hear that you are very happy with the price and the quality of your new windows.

Enjoy your new Clera look !

Private User
Private User
Private User reviews Bath, ON
10/10

Kichenwindow

Gary recommended an awning window in the kitchen and I am very happy with the window. It gets rid of all the stream from cooking very quickly. I would recommend Clera in Essex County to anyone.

0 of 1 people found this review helpful.
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Company Response

Dear Clera Customer,

Thank you so much for your business and your great review! We pride ourselves in maintaining the highest quality standards for all our customers. We are delighted that you are happy with your new window that Gary recommended for your kitchen. Your recommendation is greatly appreciated!

Looking forward to assisting you again soon!

geowhited
geowhited
0 reviews Windsor, ON
10/10

Updated Windows

We are pleasantly satisficed with the install appearance and performance of the new windows. Great friendly service and very personable.

0 of 1 people found this review helpful.
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Company Response

Dear George,

Thank you so much for taking the time to share your satisfaction with us by posting this wonderful 10-review! Your feedback means so much to us and we are very happy that we met all your expectations. We hope to have the pleasure to assist you again in the near future.

We thank you again for your business and wish you the very best!

Private User
Private User
Private User reviews Hamilton, ON
10/10

Windows

I had Jonathan over to look at some windows that desperately needed replacement in my home. While there he was able to provide me not only a quote, but information about the window construction and manufacturing, comparable companies that I was also getting quotes from and how COVID might impact the timeframe between ordering and installation. I ordered with Clera and though there were some (COVID induced) delays to the installation, the installers went absolutely above and beyond when they installed my windows and I am extremely pleased with both the quality of the windows and the quality of the installation and would happily recommend them.

0 of 1 people found this review helpful.
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Company Response

Good Day Private User,

Thank you so much for expressing your satisfaction with your window project with this amazing 10-star review! Everyone at Clera loves to know that our customers enjoy our products and services. We're glad that you're happy with the service that Jonathan and the installation team provided you with and delighted with your willingness to recommend us to your friends and family.

Thank you again!
We're looking forward to making your experience even better in the future!

Private User
Private User
Private User reviews Stratford, ON
10/10

Love our new Clera Windows

We are very happy with our new windows and sliding doors. We did 10 windows and 2 sliding doors, and have on order additional windows, after seeing the quality and appreciating how new windows have helped keep our house warm.

Dennis worked with us to determine new window configurations and was able to take us to their showroom by appointment to see the windows. It may sound odd, but we had other companies who did not want to offer this due to COVID. We understand restrictions and risk, but were investing a lot of money to purchase something sight unseen.

We choose Clera for the warranty, and hope we never use it. Our installation was delayed due to COVID. When our one window arrived it was measured wrong. Russel, the installer was able to order a replacement immediately and it arrived a few weeks later. Mistakes happen, and we were happy Clera worked to resolve quickly.

0 of 1 people found this review helpful.
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Company Response

Dear Clera Customer,
Thank you so much for your kind words and awesome 10-star review of our products and team. We will make sure to pass on to Dennis and Russell your great feedback. We are delighted to see you had an exceptional experience from the very beginning, to your projects completion.
We thank you again for your loyalty and for choosing us for your window project!

We wish you the best for 2022!

Lighthouse33
Lighthouse33
0 reviews Vaughan, ON
10/10

Window replacement

We were in need of several windows in our home to be replaced so we called Clera Windows. Chris came to our home to do an estimate. Chris has been doing this for 25 years. We were impressed with his knowledge.
We had a long wait- due to Covid of 6 months
But it was definitely worth the wait.
Chris, Christian and Rory from Div 55 arrived promptly at the agreed time and proceeded to do an excellent installation ! They were polite, proficient abd we are so pleased with the job!!! 10 out of 10! Highly recommended!!!!

Nike and Joey

0 of 3 people found this review helpful.
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Company Response

Hello Lighthouse33,

Thank you so much for this fabulous review! We are delighted that your window replacement project was a total success. We apologize for the delay, due to the Covid-19 outbreak and the shortage of some raw materials world-wide, customers installations have been affected. We will make sure to let Chris and Rory know about your amazing feedback. Your 10-stars and recommendation is greatly appreciated.

Enjoy your new windows!

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Clera Windows + Doors

Clera Windows + Doors by FM Industries has been manufacturing and installing windows and doors throughout all of Ontario since 1978. They add beauty and value to nearly 1000 homes every month and can easily service the entire province via one of their 37 sales and installation offices.

Clera Windows + Doors has been recognized as one of Canada’s Best 50 Privately Managed Companies and the City of Vaughan’s Company of the Year. Clera was recently awarded the Houzz service award for 2014 and is a proud recipient of the Homestars Best Award for 2012 and 2013. Add to these achievements a stellar A+ Better Business Bureau rating and you’ll understand why Clera Windows + Doors is the best choice for new windows and doors for your home.

We manufacture. We install. You save.

Toronto, East York, Stratford, Goderich, Oshawa, Essex County, Pembroke, Ottawa East, Ottawa West, Kitchener, Orangeville, Welland, Barrie, Newmarket, Peterborough, Belleville, Cobourg, Kingston, Brantford, Guelph, Oakville, Mississauga, Kanata, Brockville, Woodstock, London, Cornwall, Burlington, Hamilton

CATEGORIES
Windows & Doors Installation & Service
PRODUCTS
windows and doors, vinyl windows, replacement windows, new windows, casement windows, double hung windows, awning windows, slider windows, fixed windows, replacement windows and doors, new windows and doors,
SERVICES
windows and doors installation, replacement windows installation, new windows installation, brick to brick installation, retrofit installation, custom windows installation, custom colour windows and doors installation
BRANDS
Clera Windows & doors,
STYLES
Casement windows, Fixed Windows, Awning Windows, Double Hung, Single Hung, Double Slider, single slider, bay window, bow window, shaped windows, custom windows, Entry door, Patio Door, Garden Doors, Single Door, Double Door, Sidelites, Transoms, Side Doors, Back doors
SPECIALITIES
Windows and doors installation, selling direct to consumers, no middleman, no hassle, straight talk, honest approach
WEBSITE
http://www.clerawindows.com/
YEAR ESTABLISHED
1978
NUMBER OF EMPLOYEES
125
RETURN POLICY
None
PAYMENT METHOD
Cheques, Visa, Mastercard, Financing upon approval
MEMBERSHIPS
CSA, IGMAC, ENERGY STAR, BBB, SAWDAC
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Non Prorated Lifetime Warranty.
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.