Truly above and beyond in customer service
I needed a custom window last minute in a surprise bathroom Reno (thanks, leaking shower!). At the last minute, we decided we would LOVE to have a window in our bathroom. But I needed it pronto.
I wrote emails to about 5 different window companies asking if they might have any 36x18 windows in stock.
Most I didnt hear back from, but then I got an email from Vito at Clera. Vito told me they didnt have any in stock, but he could get me one THE NEXT DAY. Shocked, I ordered it immediately. Vito made even more magic happen when he met me closer to my house, as I couldnt make it to the store before it closed that day because of schedules with my babies.
Honestly, every single interaction with Vito left me with my jaw on the ground because I was so impressed with his eagerness to help me out. It wasnt a huge purchase I made, but he treated me like I was buying windows for 25 houses.
I cant recommend Vito and Clera enough. The best customer service experience Ive ever had. And I love my new window. :)
- Approximate cost of services:
- $339.00
- Company Response
Hello Blair,
We are delighted to hear that Vito came to your rescue and that you are very pleased with the service that he provided you with. A happy customer is a repeat customer, we are confident you will use our services again when in need of new windows and doors. We thank you for your business and your kind words.Looking forward to your next visit with us!