A huge shout out to Rita! She exemplifies the term "customer service". We had purchased 6-7 windows through Clera back in April 2014. We recently experienced some hardware issues that required replacing. When I reached out to Clera I was blessed to be connected with Rita. She confirmed a few details and had the part sent via Canada post. Unfortunately the part was the incorrect size. I contacted Rita who apologized for the error and immediately sent the correct size part. Hooray! The reason I've posted this review was to highlight that there are still a few businesses that look after you even almost 10 years later.
- Approximate cost of services:
- $1.00
- Company Response
Dear Dan,
Thank you so much for your kind words, it was a pleasure to serve you, I'm always available to service you again should the need arises. Your business and your 10-stars are greatly appreciated.
All the very beat to you!
Rita