Fersina Windows

After looking at several companies in the Peterborough area, we chose Fersina for our cottage windows. We are thrilled with the results. Fersina installed 5 windows for us, including 3 wall cut-outs. From start to finish, our experience with Fersina was professional. We were given an install date, and had two different team members come out to measure in the meantime. The install crew arrived right on time, was respectful, and cleaned up throughout the process. Our master bedroom, in particular, was transformed by our new windows as you can see in the attached photo. We would definitely recommend Fersina windows.

Excellent experience on all levels. Qoute was competitve and straightforward. Onsite measure was accurate and the rep had good suggestions to fine tune the window order. The install crew exceeded expectations . Hal and the crew did excellent work and provided great customer service. The job was completed a month ago no issues with the product or the work.

We ordered our windows and doors from Fersina at the end of June 2018. We were told the install would SAFELY be 8 weeks. Our quote was $24K. I sent a $10k deposit immediately. Here we are in the last week of October, still no windows or doors and no indication of when we will be getting them. That’s not the worst part. We have not heard ONE WORD from Fersina. There has been absolutely ZERO communication. When I contact the salesman, (which I generally have to do twice before I get a response) he says, he will get back to me with an install date. I’ve sent an email directly to the company with no response whatsoever. Get your windows somewhere else! This is the worst customer service I have ever received. I’d cancel if I could, but they’ve got $10k of my money!

Edit: December 17/18: Our windows were finally installed a few weeks ago. The installers were fantastic and the finished product is great. We are happy with the end result, we just wish it didn’t take so long.

After many discussions with management an agreement in our favor was finalized. Window in door replaced and looking good. Our faith has been restored in Fersina. Installers were great and certainly knew what they were doing.

Dear Fersina Windows ,
My new windows are installed and I am delighted.
Your installers were so professional and clean. Nothing
was left untidy, outside or in. They deserve a big pat on the back!.
I would highly recommend your company.
Irene Jamieson

Fersina windows replaced four windows in our century home last week and we could not be happier with the results. The windows are cambered at the top and we are very happy with the workmanship and how they match the windows on the rest of our house. The people who installed the windows were punctual, exceptionally neat, and very personable. We would highly recommend Fersina windows.

So dissappointed! the only good thing about our experience was the installers! After many headachs and stories from staff we are finally told our deffective door has NO warranty! One year old!

After many discussions with management an agreement in our favor was finalized. Window in door replaced and looking good. Our faith has been restored in Fersina.

In 2015, we renovated our historic home, built in the late 1800's. We were looking for a window style that would compliment our home, but would also be efficient in the winter. The windows and garden doors that we purchased from Fersina satisfied both of these requirements. Fersina was able to colour-match the pain on the exterior of the windows, to match our home. The windows look beautiful, work perfectly, and overall, we were very happy with the service we received from Fersina.

Fersina installed a solarium for us 28 years ago and we have had not problems with it since installation but over time we have had some shifting of the building and the windows and doors needed adjustments. After one visit things were like new again and we could not be happier!

Four year after installation, condensation developed in the patio door sealed glass. It was replaced promptly and courteously. The installers did a great job. Would definitely recommend Fersina for window installations.

John Little
Hastings