Faulkner's Appliance Specialists

We purchased a Samsung washer and dryer. based on the mostly good reviews on Home Stars. Price was competitive, The service, from sales to delivery to installation, was superb. Knowledgeable, friendly and courteous staff all around. We highly recommend this mom and pop shop.

I purchased the top-of-the-line Samsung front-loading washer-dryer combinations for my new home. Faulkner's price was slightly higher than another vendor in Toronto, but I was recommended to use them by a friend and I typically try to support local vendors. When I met with the owner to originally inquire about the purchase, he made a point to say that his delivery & installation people were better since they were employee's and not contracted services (a disproven point as you'll see).

The 2 delivery & installation guys arrived early. They proceeded to have a loud obnoxious argument with swearing outside their truck that was heard by all my new neighbours. This should have been an indicator of how the delivery was going to ultimately proceed.

They moved the washer/dryer units into my basement laundry room, scratching the outside of each washer & dryer with their moving straps. They hooked up my laundry but had no tools to deal with the dryer vent height difference (due to the pedestals). They also didn't recommend or adjust the dryer door hinge. So basically I had this fancy new equipment that was unusable. So much for their "installation services".

The final kicker - they left their massive amount of packing cartons and styrofoam in the middle of my driveway rather than taking it back with them. Every other furniture delivery company takes their packing waste with them - but not Faulkner's

I called their office to complain and have them pick it up, and was told they'd be back. They never showed. After 2 weeks, I still can't get rid of this waste through the City of Toronto (they keep refusing the pick it up so I'll be forced to visit Canadian Tire to purchase garbage bag tags. I'm tempted to toss it into my truck and return it to their store.

My next appliances - WON'T come from Faulkner's.

Purchased gas range, fridge, microwave, washer and dryer at home show from Fred. Prices were very competitive and items delivered as promised. They even disposed of our old appliances for free. Overall, I am very happy with Faulkner's service.

Nice people to work with. We needed all parts to the kitchen due to a complete house reno. Helpful and knowledgeable they were accommodating when we changed the design of the kitchen. Great prices, we spent a long time shopping around and they match price with quality very well. The true test of any appliance supplier is their after sales service - when we had an issue with power (turned out to be nothing to do with the appliance) they were quick to respond with a maintenance guy. Recommended.

we purchased these appliances at the Feb. homeshow. Our renovation didn't start until the following August and was finished in December. Faulkners agreed to hold our appliances until the job was complete. When they were called (2 wks ahead of ETA) they were
very helpful and the delivery was smooth and painless! Thank you!

Faulkner's has great products, price and service. When my 3 year old fridge went on the fritz and the part from Kitchen Aid was going to take 3 weeks to come and be installed, Faulkners delivered a loaner fridge. Certainly, more service than I got from Kitchen Aid!

If service, knowledge of products, courtesy, patience, friendliness, and last but not least, excellent value are what you're seeking, then Faulkner's is the place to shop. Faouzi and Fred have been invaluable in helping us make our decisions. A particularly important aspect of this small and quaint establishment is that service extends well after the initial sale. We are grateful. Be sure we shall recommend you to our family and friends.

Love the service at this small, service-oriented company. They know their stuff and it feels good to give business to another 'mom & pop' type of store. We had a million questions and although they were short of staff that day because several of them were at their booth at the home show, they were still helpful. Good prices and good service.