Reviews

10/10

Tilestars (formerly DRM Tiles and Marble) was contracted to correct some sloppy work done by another Homestars contractor. The entire bathroom floor had to be ripped up and tiles reinstalled. At first I was very skeptical of Dinitri's abilities because of his youthful appearance. Don't let his baby face be a deterrent. He is better than any of the installers, twice or 3 times his age brought in by my last contractor. Dimitri and his crew arrived on time on both days (very important to me) worked professionally and cleaned up when they left on each occassion. Dimitri did a marvelous job despite my last contractor leaving the jacuzzi tub and shower unit off square to the rest of the wall! I wanted a brickwork layout for the floor and Dimitri warned me BEFORE he started about how the final product will look. We discussed how he had to compensate for the mistakes of the last contractor and the possibility of slight lippage because of brickwork layout. This is no doubt a reflection of his skills and knowledge of his trade. I am so impressed with Dimitri's work that I have contracted him for further work on my house; no better testament of my satisfaction.

Approximate cost of services:
$1,300.00
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Company Response

Great great review Fai. Thanks so much. Wish we were your tile company from the start of all your projects.
We are glad with your satisfaction and will see your soon at the next project.
TILESTARS

0/10

Totally dissatisfied with the trades that were brought to work on my project. What was to be a 3 and a half week project turned into a 4 month nightmare, The principals of this company have no experience in construction and it was one screw up after another. They finally abandoned the project leaving me with an unusable bathroom and walk-in closet.

Approximate cost of services:
$25,000.00
1 of 1 people found this review helpful.
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Company Response

Hello Fai,

Thank you for taking the time to give us your feedback. We hope that we can address your concerns with the following response.

1. The project was never abandoned, and we did not leave you with an unusable bathroom and walk-in closet. Both were in fact usable, but just not to your liking.
2. After the project was substantially completed (minus minor deficiencies and touch-ups) and you were dissatisfied, we made many attempts to come in and make rectifications, which you did not allow us to do. Hence-- the job was not abandoned, you prevented us from finishing our work.
3. If we did not have any experience in construction, we would not have any other happy clients. This can be verified with a simple online search.
4. The reason the project took longer than anticipated, was due to the fact that you and your wife addressed deficiencies throughout the project. This prevented us from moving forward, therefore delaying the process altogether. Before the 2 month mark, we suggested to settle the renovation, as we realized that you would simply not be satisfied with our services.

As a final note, we would also like to clarify that we did not collect nearly half the total for the project, in order for you to use that money on a company that would be better suited to your requirements. It's understandable that you may not have been happy with our quality of work, but to make us sound like a "nightmare" is inaccurate-- especially given the fact that we came in after other "nightmare" contractors, hoping to correct their mistakes.

Again we're sorry to hear that you are dissatisfied with our work. We hope that you are able to find a contractor that is able to satisfy you and your wife. We wish you the best of luck with your renovation process.

Sam & staff of GTC

10/10

DRM was contracted to completely remove and reinstall floor tiles that were sloppily done by another Homestars contractor. When I first met Dimitri, I was a bit skeptical of his abilities because of his age. Don't let his baby face deter you of his abilities. He and his crew arrived exactly on the agreed upon time and completed the project cleanly, professionally and on time. In fact, I have contracted him for additional work in my house; no better testament of my satisfaction than this.

Approximate cost of services:
$1,300.00
0 of 1 people found this review helpful.
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10/10

Purchased gas range, fridge, microwave, washer and dryer at home show from Fred. Prices were very competitive and items delivered as promised. They even disposed of our old appliances for free. Overall, I am very happy with Faulkner's service.

Approximate cost of services:
$0.00
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