We moved into a new house and had a sewer back up in the basement on the second day. After calling the city, they sent several sewer experts to determine if the problem was ours or theirs. It turned out that the problem was on our property and was a job that we had to remedy.
After calling the builder, the plumber that he sent was unable to solve the problem to our satisfaction. He was only able to tell us that he was not familiar with drain problems and that his specialty was plumbing.
We called three drain companies and the one that I called last, Express Rooter stuck in my head. It was not because I had seen them on Holmes on Homes, it was because a plumber had told me to call them if I ever had a problem with my drains.
Not only did they solve the problem with the most sophisticated equipment, they cleared their schedule so that we could resume life as quickly as possible.
The job is now finished, without a trace of a mess and we are absolutely thrilled. The employees were polite, respectful and very knowledgeable, since they were all qualified plumbers.
The job was explained to us every step of the way and we were able to see the progress as it was being made. We were not talked down to, nor were we told things that were too technical in nature that we would not be able to understand anything.
I would like to thank all of the hard working people at Express Rooter for their time and patience, since I did ask a lot of questions. They tolerated me looking over their shoulders on a regular basis and gained my respect for their work ethic.
There are a lot of people out there who are able to repair problems, yet they really need to be credible and a specialist in their field.
It is true, when you are happy with a company you tend to tell everyone you know, as well as when you are unhappy with a company. I told my neighbor about the company and they are now going to be in contact with them. It takes a lot for me to recommend a company, especially one in the trades, since I deal with them on a daily basis. As a Co-operative education teacher at a technical school, I am in contact with hundreds of companies throughout the year. Ones that are not up to a certain standard are cut from our list, yet that doesn't mean that they are not out there practicing their trade.
If you make only one phone call for drain or plumbing problems, call Express Rooter and be assured of a quality job that is without comparison.
- Approximate cost of services:
- $6,800.00