Guess I shouldn't complain about the price - $250 to look at the problem via camera then $2300 to rip up floor and fix problem - as I now have drain that works! They identified the problem one day, and had a team in the next to fix the problem. They had to rip open a two meter area of floor, replace the pipe, replace a floor drain with three connections into it, and hand dig under a harwood finished section of the floor so it could be saved! There was a small issue re the levelling of the concrete around the drain - a tough floor to do anyway - but they came back right away and fixed it. The guys did a great job of keeping the mess under control - tough when you are cutting open concrete and digging in the house.
- Company Response
Thanks so much for taking the time to post your note. It's unfortunate you felt the work was expensive, but it's a common response we all have when any of us get any kind of service done (ever had a simple brake job done? The price can be shocking). Fortunately, most of us don't ever have to deal with these kinds of situations more than once, if at all.
The point being that a job as involved as digging and repairing a drain is all new to most consumers, and so are the costs associated with the work, which can help explain the perception of expense. It's probably the first time you've ever had to pay for this kind of work.
We are committed fully to keeping all costs down as low as we can - we're customers too. That's why we painstakingly explain all required work and get your approval before we start any of it. Nobody likes surprises and we never give you any.
In your instance, we had to do some work that just couldn't be avoided and while no one likes to spend money, we are proud of the fact that we did save the floor and that your drains are working flawlessly, which helps to protect your most valuable asset, your home.
Again, thank you for your business and for taking the time to comment.
Terry Cord, President and Founder
DrainWorks Plumbing and Drains