Drain Works Plumbing

Drainage Contractors
46 Fieldway Road Unit 7 Toronto ON M8Z 3L2
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Drain Works Plumbing
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94%

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Reviews by rating (past 12 months)
Best of 2019 winner 6 timesBest of 2019winner 6 times

Reviews for Drain Works Plumbing

Average customer rating:
9.5 10 (1558 reviews)

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Caroline from the Beach
Caroline from the Beach
1 review Toronto, ON
9.8/10

Replacing soil stack and underground drains

We were delighted with the work done by Mike, Eric and the others. They were professional, obviously proud of their high quality workmanship and made the inevitable mess of having a basement dug up as easy as possible for us to live with. I liked the way Mike explained every step and let us know in advance what the costs would be. I was also very pleased with how they cleaned up at the end. We felt well looked after by Drainworks.

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Company Response

Thank you for your review. We appreciate your positive account of events and we look forward to handling your plumbing and drain concerns. Thank you for your business.

Michael in the Beaches
Michael in the Beaches
2 reviews Toronto, ON
10/10

Drain backed-up

I was impressed. The team of Mike and Eric arrived quickly, and guided me through the problem. They were patient, and explained everything quite thoroughly. Mike explained the options available. There was no pressure whatsoever, and for that I was grateful.
The work done was professional and efficient.
Simply put, if you're in the Beaches, DrainWorks is the way to go. I highly recommend them. Mike and Eric know the meaning of customer service.

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Company Response

Hi Michael. Thank you for your review. Our technicians are full time salary based employees rather than commission-driven temporary employees, which is why you felt no pressure whatsoever, just flat rate pricing for the solutions to your problem. Again thank you and we look forward to serving you in the future.

Feriandas from Etobicoke
Feriandas from Etobicoke
1 review Toronto, ON
9.8/10

Basement sink and laundry backing

Thanks to Armando. Fast response - it took only half hour to arrive after call. Clear work - fixed all problems, tested system, gave advices, explained everything in details.

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Company Response

Hi Feriandas. Thank you for your review and accurate account of your positive service. We look forward to serving any of your plumbing or drain concerns should you require our help again.

Dolores and Ken   Don Mills
Dolores and Ken Don Mills
1 review Toronto, ON
10/10

Plugged, cracked drain trap

We cant thank Mike and Eric and the rest of the crew that repaired our drain problem.They explained everything thoroughly to us.The workmanship was exceptional and everything was left very clean. Thanks for having such competent staff.
Ken

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Company Response

Hi Ken. Thanks for your review. You are right it is our highly trained and experienced staff that allows DrainWorks to deliver quality service time and time again. Thank you.

George from Don Mills
George from Don Mills
1 review Toronto, ON
9.5/10

backed-up toilet

Jeremy came to our house within a couple of hours of my call. His workmanship was top-notch as was his professional attitude. I am very satisfied with the service, though the price is a tad on the high side

George

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Company Response

We appreciate your business. In order to provide the level of service that you've experienced we only employ the highest trained, most professional staff and we always present you with an up-front, written quote before we proceed with any work. We constantly offer excellence in service and workmanship. Thank you for taking the time to post your review. -Terry

David from Toronto-7403
David from Toronto-7403
1 review Toronto, ON
10/10

Exterior waste drain blockage

Mike, Jeremy and the rest of the Drainworks team made the process as painless as possible. They were trustworthy, polite, understanding and explained the work. There was no overselling and no pressure. The recommendations on problem resolution were practical and appropriate.

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Company Response

Thank you for your kind words. It is always our pleasure to make your experience with us a pleasant one. We look forward to serving you in the future should the need arise. -Terry

Andy in York
Andy in York
1 review Toronto, ON
10/10

Replacing main drain because of tree roots

We noticed our floor drain backing up, and I decided to call in professionals. Jeremy from Drainworks came out, did a camera inspection, located where the blockage was, and organized for the old breather and trap to be removed. He suspected tree roots were the cause, and indeed they were. Drainworks did a neat job, a thorough job, and also got all the paperwork in order for me to get a rebate from the city since the tree was on city property. There was no drama with Drainworks, which was great, and I can't thank Jeremy enough for his dedication to getting this problem fixed properly and permanently.

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Company Response

Hi Andy, we appreciate your kind words. I am glad that we could provide you with excellent service from start to finish and beyond. Thank you for your business and for your positive review.

JB Hamilton from Mimico
JB Hamilton from Mimico
1 review Toronto, ON
9.5/10

Clogged Drain

After making several of our own attempts to unclog our sink drain, we consulted the yellow pages and were impressed with Drainworks ad. That evening Jeremy, one of their technicians, arrived and snaked the drain 20-25 ft and we finally had our drain cleared. We were impressed with Drainworks very professional, thorough and courteouse service. Thank you again.

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Company Response

Thank you for choosing DrianWorks and for the time you took to write a review of your experience with us. It was a pleasure serving you. -Terry

H&N from Davisville Village
H&N from Davisville Village
7 reviews Toronto, ON
10/10

Drain Pipe Replacement

I called them to check out our drain for clogs and they found the old clay pipe had tree roots entering the drain in quite a few places. I gave the go-ahead to replace the pipe and they did exactly what they said they would do including a very good cleanup job afterwards. Plus they fixed some plumbing mistakes left to us by our predecessors - all as part of the project. These days, it's refreshing to work with a service provider that sets a clear expectation and then exceeds it. Thanks to Armando, Walter and the crew for your good work.

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Company Response

Thank you for your response and acknowledging that our actions follow through with the straightforward quote we presented to you. There is nothing worse than having someone tell you just what you want to hear to get their foot in the door, and then having a different course of action sprung on you - Terry

Matt from East York
Matt from East York
1 review Toronto, ON
9.8/10

Drain replacement

The work was completed in a timely manner. Jeremy was very helpful in identifying the problem and determining what need to be done. The excavators kept the area clean and protected and did a good job of cleaning up afterwards. The camera inspection after the job was done helped to convince me that everything had been done properly. Thanks a lot.

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Company Response

Hi Matt, Thanks for your review and for the opportunity to serve you - Terry

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Drain Works Plumbing

**COVID-19 UPDATE - DrainWorks Plumbing is open and in full operation adhering to all Covid-19 protocols in place to offer the help you need when you need it most keeping everyone safe.** DrainWorks Plumbing is a customer-first, Toronto-based plumbing company. All our plumbers are 100% licensed, insured, commission-free, and of course professionally trained! We take great pride in having won the Consumer Choice Award for Drain Service Excellence in Toronto and GTA 13 years in a row up to 2013 – the only plumbing company with this distinct honour. Reflective of this, we are also one of the most reviewed companies on HomeStars in North America! We are also proud to say that we have been chosen (again) as the "best plumber in the city" by Toronto Life magazine, as evidenced by their "Busy person's survival guide" issue. High praise from a wonderful and trusted publication!
We employ full-time salaried plumbers rather than commission-based plumbers that are motivated to up-sell you. All of the DrainWorks plumbers in Toronto and surrounding areas are fully licensed, insured, and professionally trained. We are also proud to say that 100% of our employees have been with us for 10 years or more.

Further, we've recently had the honor of being one of a select few companies across all trades, hand picked by Gemini award winning TV host and contractor, Bryan Baeumler, of HGTV's Leave it to Bryan and Disaster DIY to be Baeumler Approved. A high mark of quality, indeed.

You can count on DrainWorks for all your plumbing and drain-related needs in Toronto. Our plumbers are ready for your call with clear and upfront pricing and will always arrive on-time and fully prepared with everything they can foreseeably need.
DrainWorks Plumbing also likes to help and support our local Toronto community and charities, such as for the Easter Seals and SickKids Foundation.
Please take a few moments to read these plumbing reviews from our customers, so you too can learn about and take advantage of the ‘DrainWorks Difference’. We hope you choose us for your next call to the plumber!

CATEGORIES
Drainage Contractors, Bathroom & Kitchen - Fixtures & Accessories, Drain Services, Plumbing, and Waterproofing
PRODUCTS
Plumbing problem? Drain clog, drain backup, or basement flood? Or do you just need a new plumbing fixture installation? Or perhaps a full drain pipe excavation and replacement?
SERVICES
Full service plumbing, emergency plumbers, complete drain cleaning, underground sewer pipe replacement and waterproofing
STYLES
Available with clear upfront pricing, on time & prepared!
SPECIALITIES
Residential plumbing services in Toronto, drain cleaning, drain pipe excavation and replacement, drain snake rootering, drain camera inspections, drain hydro-jetting and more.
WEBSITE
https://drainworks.com
YEAR ESTABLISHED
1995
PAYMENT METHOD
Cash, Interac, Visa, MasterCard
LICENSES
Master Plumber License P26570; Plumbing Contractor License T94-4853957
MEMBERSHIPS
Better Business Bureau, Ontario Regional Common Ground Alliance, PSI, Retail Council of Canada
LIABILITY INSURANCE
Yes
DIPLOMAS
WHMIS, Staples Canada wide Service Excellence Award, recognition by 2 Prime Ministers and 4 Premiers
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Lifetime warranty on all new underground drain workmanship
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.