As a relatively new homeowner, to whom plumbing has always seemed somewhat mysterious, it was a fantastic experience to have such professional (and friendly!) people come to help us with our drain problem. The dispatcher at the office was incredibly helpful, providing me with accurate estimates and follow up calls related to arrival times. The technician, Mike, was just as personable, and provided me with an easy-to-follow Plumbing 101 explanation of how my drains function. After clearing the offending blockage, a camera inspection uncovered another problem with tree roots in our main line, and Mike was able to assist us with details on the city's drain grant program, and how that process works. He returned within a couple of days to excavate and replace the root-entrenched pipe. All of the work was done quickly and efficiently, with an absolute eye to excellent customer service. I was also very impressed with the measures taken to keep my house/floors clean, as well as the consideration given to my front yard and landscaping.
Thanks Mike, Eric, and everyone else for your help!
- Approximate cost of services:
- $2,300.00
- Company Response
**Thanks Lori** It was certainly a pleasure reading your review and learning that you were pleased with the service you received from DrainWorks. Thank you so much for sharing this positive experience here with others. As DrainWorks strives to make customer service and quality top priority, it is rewarding to hear that you found our work and customer service excellent, from initial phone call into our office, to the completion of the job. Thank you so much for the review. We look forward to being the plumbing and drain service providers you can rely on should you require our assistance again in the future.