Drain Works Plumbing

Toronto ON M8Z 3L2
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HomeStars  >  Plumbing in Toronto  >  Drain Works Plumbing  >  Blocked sewer
RoQ Thornhill
RoQ Thornhill
9 reviews Markham, ON

First Review


Blocked sewer

Armando and Massimo came to my house and explained what my choices were going to be. I opted for the camera inspection to see where the problem was. They were very professional and came with little boot slip covers. They snaked the camera in and quickly came to the blockage but unfortunately couldn't unblock with the camera itself. They brought in the big guns and was able to quickly remove some roots which got the water running. They scoped out the drain and marked off where the blockage was on my lawn so that the city could come out and do another inspection and decide if they would have to come excavate. I contacted the city and since the drain was unblocked, we felt it was safe to wait (7 days) for them to come. The city referred company showed up and ran the camera and came up to the same blockage at 55ft which shouldn't have been there since it's only been 7 days since Drainworks cleared it. We then discovered another blockage further down before the main sewer line at 75ft that should have been cleared out the first time.

Approximate cost of services:
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Company Response

**RoQ** If there was a way to post the invoice here on HomeStars for the service you received, we could easily illustrate that the review posted is not totally inline with what is documented. The snaking we performed did clear the blockage at 55ft and got your system flowing, but the snaking alone cannot fix the problem. That is why we left you with a quote for a permanent solution. In addition, the blockage you speak of at 75ft was disclosed to you as a blockage on city side. City side issues are out of our jurisdiction as private contractors. We cannot clear blockages on city side and it is not the responsibility of homeowners to pay private contractors to fix city side issues. That is why we told you and documented on the invoice to call the city. We hope this has shed some light on the service you received and cleared up any questions or concerns you may have had.