Dr Green Lawn Care Services

The Dr. Green Team,
I was very pleased with your services this year, my lawn looked great. I specifically liked your notification process. Thank you and I look forward to next year.

Dr. Green has done an excellent job of looking after our lawn for several years now. In the summer months, our house stands out as having one of the healthiest lawns on the street. They were also helpful in providing advice on turf recuperation after a period of construction which caused some lawn damage.

We were most satisfied with the service that we have received this past year and most certainly every year before that. Our neighbours always comment on how well our lawn looks and we have given your company name to everyone we speak to.

Dr. Green helped us to get our lawn looking great. We were with another lawn care company before Dr. Green and had to re-seed our entire lawn (after we fired them).

After two seasons with Dr. Green, our lawn finally looks great - better than it ever has!

We have been using your services for the past few years and are very happy. Your Office staff is polite and courteous, your field staff is knowledgeable and efficient and your pricing is very competitive. You have a customer for life!

We had Dr Green last year and we were satisfied with there service but we were fiscally trying to cut down on our spending so we cancelled the service by phone call for this year. It states your call will be recorded , a few weeks later there was a sign on our lawn and a invoice for payment again we called immediatly and tol.d them we do not want there service!!! They came out again and we followed up yet again with a phone call telling them we refuse to pay for something we have cancelled numerous times, what does it take, they should be charged for tresspassing, now they are threatening to take us to a collection agency. I even called to speak with a manager and she is never available, i even sent her a email which i habe a copy and she has never responded back. I am fed up with the harassing phone calls and i feel i should not have to pay for a service i repeativly cancelled!!! Do not get Dr Green for this reason alone

This company cold called my 85 year old mother who has dementia and had her sign up for a service that she cancelled immediately before getting any work done. They informed her that she needed to pay a hefty cancellation fee and have been calling or sending her threatening letters for the past 2 years. Do not sign up for their service. They are relentless!!

We have enjoyed the services provided by Dr. Green for the past two years. The customer service department calls us with 24 hours notice of their visit to our home. The staff have been pleasant and courteous and have answered our questions.

We have already prepaid our service for next year to take advantage of their valued customer prepay discount.

I contracted Dr. Green Lawn Care, by phone (last year), and paid the entire year service in full to avoid HST (what a moron). I have had nothing but problems. I have spent a lot of money and time on my lawn, just to have them wreck it!!! Finally I had enough and called them to cancel the service, and I did contract another company for this year, but because they are not listening and/or they don’t care they come without any notice (call, send letter or email) and apply them service , and as said before because NO ONE IS LISTENING, AS I HAD CANCELLED THEIR SERVICE BEFORE THEY CAME AND APPLIED ANOTHER TREATMENT THAT KILLED MY GRASS despite the fact there was another sign from different company in the front of my house, then I have to call again, and explained them everything, then finally I insist to have a cancelation number, but they told me I do have to pay for the service I didn’t required and/or ask for and it kill my lawn.
Tried so many times to sole the issue and tried to speak to supervisor and/or manager to explain the issue, but always have no luck at all, only I have to deal with very impolite Customer service and they insist to pay for the service I didn’t ask for and as said it kill my lawn (MAFIA STYLE). Obviously I refused to to so, then they sent me another invoice for the service plus late fee, and almost a phone call every day about late balance and they have to move it to collection agency.
So I called them and explained the whole situation in detail! I explained that they are more than welcome to come by my home and speak to me about the mess they caused. That, if they repaired the mess of my lawn that they created, I would be more than happy to pay them, but because they don’t care they inform me, if I do like them to come back, I have to hire them again and pay for this visit, and that I did refused.
However, to last week, only the harassing phone calls which they think you are not telling the truth, but they want their money. What kind of a joke is this company? The better business bureau really needs to get involved in this one! Suggestions anyone????
Finally I got a call this morning form a collect agency and there was another twist, which they said this service I didn’t pay for was from last year!!
Dr. Green is a massive JOKE. How many customers paid for weed eradication and got weed propagation instead? Could everybody please participate in a public defamation campaign to put them out of business? They clearly don’t have a problem putting their sign up on wrecked yards, so I’m sure this will not run contrary to their business ethos. How they can work so counterproductively is beyond me. Our lawn is diseased and they still impudently refuse to waive our invoice. Do not seek their service if you do not want a disservice. They will harass you with bills and phone calls long after your overdue termination of their “service.”