I contracted Dr. Green Lawn Care, by phone (last year), and paid the entire year service in full to avoid HST (what a moron). I have had nothing but problems. I have spent a lot of money and time on my lawn, just to have them wreck it!!! Finally I had enough and called them to cancel the service, and I did contract another company for this year, but because they are not listening and/or they don’t care they come without any notice (call, send letter or email) and apply them service , and as said before because NO ONE IS LISTENING, AS I HAD CANCELLED THEIR SERVICE BEFORE THEY CAME AND APPLIED ANOTHER TREATMENT THAT KILLED MY GRASS despite the fact there was another sign from different company in the front of my house, then I have to call again, and explained them everything, then finally I insist to have a cancelation number, but they told me I do have to pay for the service I didn’t required and/or ask for and it kill my lawn.
Tried so many times to sole the issue and tried to speak to supervisor and/or manager to explain the issue, but always have no luck at all, only I have to deal with very impolite Customer service and they insist to pay for the service I didn’t ask for and as said it kill my lawn (MAFIA STYLE). Obviously I refused to to so, then they sent me another invoice for the service plus late fee, and almost a phone call every day about late balance and they have to move it to collection agency.
So I called them and explained the whole situation in detail! I explained that they are more than welcome to come by my home and speak to me about the mess they caused. That, if they repaired the mess of my lawn that they created, I would be more than happy to pay them, but because they don’t care they inform me, if I do like them to come back, I have to hire them again and pay for this visit, and that I did refused.
However, to last week, only the harassing phone calls which they think you are not telling the truth, but they want their money. What kind of a joke is this company? The better business bureau really needs to get involved in this one! Suggestions anyone????
Finally I got a call this morning form a collect agency and there was another twist, which they said this service I didn’t pay for was from last year!!
Dr. Green is a massive JOKE. How many customers paid for weed eradication and got weed propagation instead? Could everybody please participate in a public defamation campaign to put them out of business? They clearly don’t have a problem putting their sign up on wrecked yards, so I’m sure this will not run contrary to their business ethos. How they can work so counterproductively is beyond me. Our lawn is diseased and they still impudently refuse to waive our invoice. Do not seek their service if you do not want a disservice. They will harass you with bills and phone calls long after your overdue termination of their “service.”
