Dr Green Lawn Care Services

I am extremely disappointed with the service provided by Dr. Green. I paid in full for the "Very Best Treatment Plan" on April 25th, as I wanted to get a head start this year, get early fertilization and get ahead of dandelion season. After three weeks there was no service and weeds started to explode. I emailed and they marked it as priority to come out ASAP. On May 20 they finally came and applied fertilizer but no weed spray. On the receipt left in the mailbox they indicated we needed power raking yet our lawn had just been power raked three weeks earlier by another company. After waiting another couple of weeks I emailed and phoned indicating that out lawn was being taken over with weeds. No action resulted. Meanwhile we were phoned on May 29th and told that Dr. Green would be out to do areation the next day. Another phone call late in the afternoon on the 30th saying they were on their way and by the way "would we like overseeding at the same time?" We said no thanks, just the aeration. They never showed up so after waiting a week I phoned to find out why. I was told that that service person marked down that it could not be done because we had not marked our sprinkler heads. This was absolutely untrue, as we had indeed marked our sprinkler heads well ahead of time. Upon probing I found out they they could not find our house due to a minor error in the recorded address (even though the person who came out for the first fertilizer application found the house OK) . If the service person had told the truth, I would not have had to phone back to get the aeration I paid for, which was eventually done on June 9th. Still no weed control. Finally, though, on June 25th Dr Green came and applied the second application of fertilizer and the first application of weed control. On the receipt they marked down that we also needed aeration, which as I have already said was done by their own company just over two weeks earlier - the plugs were still on the ground! Needless to say, our lawn is a mess and it will take the rest of the season and part of next for the lawn to be restored and the weeds completely choked out. But next year I will be going with a different company or just do it myself. Dr. Green has friendly cheerful people on the phone and they really want to be a good company. But they have problems with internal communication and the folks who come to do the service don't seem to know much about lawn care.