Update: Dodds did the follow up, and the job is completed very quickly. Everyone in the company is polite and the workmanship and product is great. I am happy with the end result.
After researching online and neighbor recommendation, we finally decided to go for Dodds for our garage door. Order placed on May for the garage door installation and metal capping for the exterior frame. The garage door was installed two month after and it look beautiful, HOWEVER, from then the capping was NEVER finished. I have been waiting for FOUR months already. No matter how many times I called and email, no one come to finish the job. They keep telling due to the pandemic, they were very behind, I do understand it and was being patient, But then it had been half a year since I placed my order.
- Company Response
Alan, thank you so much for this thoughtful review. We are happy you are satisfied with the installation of your new garage door. Unfortunately due to the current logistic issues originating from the pandemic we have been working extra hard to have all jobs completed following governmental safety protocols. Anyhow, your satisfaction is our priority and we will make sure the job is completed as soon as we can. We appreciate your patience and understanding. If you could please get in touch with Denise at 4167391539 and we will make sure you get an update on the status of the capping job. Again, we thank you for your understanding and patience as we take care of each and every customer. Thank you for your time and feedback and thank you for trusting DODDS.