Dodds Garage Door Systems Inc.

Garage Doors & Hardware
60 Wildcat Rd Toronto ON M6M 3E6
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Garage Doors & Hardware
Dodds Garage Door Systems Inc.
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95%

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Reviews by rating (past 12 months)
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Reviews for Dodds Garage Door Systems Inc.

Average customer rating:
9.6 10 (950 reviews)

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Alan
Alan
1 review Whitchurch Stouffville, ON
8/10

new garage door

Update: Dodds did the follow up, and the job is completed very quickly. Everyone in the company is polite and the workmanship and product is great. I am happy with the end result.

After researching online and neighbor recommendation, we finally decided to go for Dodds for our garage door. Order placed on May for the garage door installation and metal capping for the exterior frame. The garage door was installed two month after and it look beautiful, HOWEVER, from then the capping was NEVER finished. I have been waiting for FOUR months already. No matter how many times I called and email, no one come to finish the job. They keep telling due to the pandemic, they were very behind, I do understand it and was being patient, But then it had been half a year since I placed my order.

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Company Response

Alan, thank you so much for this thoughtful review. We are happy you are satisfied with the installation of your new garage door. Unfortunately due to the current logistic issues originating from the pandemic we have been working extra hard to have all jobs completed following governmental safety protocols. Anyhow, your satisfaction is our priority and we will make sure the job is completed as soon as we can. We appreciate your patience and understanding. If you could please get in touch with Denise at 4167391539 and we will make sure you get an update on the status of the capping job. Again, we thank you for your understanding and patience as we take care of each and every customer. Thank you for your time and feedback and thank you for trusting DODDS.

Great customer Service
Great customer Service
1 review Toronto, ON
10/10

My new garage doors

Thank you Dodd’s doors for my new garage doors and openers.
From the initial consultation with Stan to the conversations with the sales office team Angie, Denise, Donna, Etanna and Ornella, I felt that I was choosing the best company to have my purchase and installation.
They were patient and professional and answered all my questions.
Ryan you did an awesome job with the installation and Thank you Dan for coming out when I had further questions.
Again because of the great customer service I received when I spoke with Angie, Ornella and the sales team I made my decision to go with Dodd’s garage doors.
Thank you all
Paulette Johnson
Ajax

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Company Response

Paulette, thank you so much for this amazing review. We are extremely proud of our office team. We strive to provide the best service possible for any job. Thank you so much for trusting DODDS and remember we are here to help you with any of your garage door needs. Thank you for trusting DODDS once again.

Stephen in Toronto
Stephen in Toronto
2 reviews Toronto, ON
10/10

Repair Garage Door

Double car door, insulated, broke a spring on 1 side.
Technician arrived, with the training, tools, parts and worked effectively to not just replace the broken spring but also ensure the entire assembly was corrected (2 springs), balanced and functioning smoothly.
Appreciate the professionalism.

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Company Response

Thank you for this insightful review Stephen. As you know, we strive to provide the best possible experience to every single customer. Thank you for choosing DODDS as your garage door expert and thanks for trusting our brand.

Kevin Russell in Kleinburg
Kevin Russell in Kleinburg
3 reviews Caledon, ON
10/10

Garage door replacement

We replaced 3 garage doors. Dodd’s provided excellent assistance in choosing the best options for us and the installation was extremely professional. The new doors looks great and are of very high quality. We are very satisfied with all aspects of the project and would highly recommend Dodd’s.

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Company Response

Thank you for this amazing review Kevin! We are happy to help you cover any of your garage door needs. We are also happy to hear you are satisfied with the service provided by our team! We strive to provide the most professional service to all our customers. Thank you once again for trusting DODDS and for recommending us Kevin.

Private User
Private User
Private User reviews Mississauga, ON
1/10

Very misleading prices

Broken garage door; we felt it was the one cable coming off the spool as it was wrapping incorrectly. Called to get a quote and explained issue - was told min 1.5hrs for labour plus parts. Labour for 1.5hrs is $135 plus tax. It turned out to be the spring - so that got replaced. Company then claims its a flat fee service to change a spring - despite taking less than an hr to repair the bill comes to about $350 yet company won't break down labour and part pricing. So basically this company is claiming springs cost about $180 - I doubt it.
Company needs to be more transparent and not price gauge its customers. Would never recommend Dodds - they can't justify their price and the phone person seems to not care. They get a one since the tech did get the door working. He did his job - but company is another story; I wonder if others have been charged this fee to replace a spring.

1 of 2 people found this review helpful.
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Company Response

We are very sorry you feel this way. We have gone back and listened to the call recording. Your request was explicitly for a cable repair which was quoted. On arrival, we discovered it was in fact your spring. It was clearly noted on the call that the price is subject to what the issue is. You were charged exactly what our standard rate for spring repair is - it is likely at the average of the industry. As your father mentioned on our call, you were very happy with the work. We are sorry you feel misled but the work done was exactly what you needed and consistent with our quoted price. Please stay safe and take care.

Private User
Private User
Private User reviews Vaughan, ON
10/10

Garage door opener misaligned

Had issue with my garage door not opening or closing properly. Dodd’s answer all my questions and sent a technician right away. Friendly and efficient and fixed my problem. Would definitely call again and refer to family and friends. Thank you Dodd’s

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Company Response

Thank you so much for this review. Our technicians are always ready to help and provide the most professional service to our customers. Thank you for trusting DODDS and for recommending us to your friends and family! We are always happy to help!

Private User
Private User
Private User reviews Toronto, ON
8/10

Good communication, product and install. But long wait.

I had an overall good experience with Dodds. There was good communication throughout, the installer did a great job and the doors look great. There was a long wait for the doors which we were told about. But the only hiccup was after the long wait the windows were not matching on the doors, which then we were told we had to wait another 8 weeks. This part I had to actually follow up weeks later and they came out the next day.

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Company Response

Thank you for this thoughtful review. We really appreciate your business and understanding. We are doing our best to provide the best service possible to each of our customers. Thank you for trusting DODDS and thank you for your patience. We are more than happy to cover your garage door needs anytime.

Private User
Private User
Private User reviews Halton Hills, ON
10/10

Garage Doors

Dodd Garage were great! They came out to give us a quote , showed us multiple door samples. Explained their protocol. After so many weeks they came back to install the garage doors.. very professional. Had no problems with the company. This is actually the second time using them.

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Company Response

Thank you for this amazing review. We are happy you have selected our brand twice to cover your garage door needs. We are happy to provide the best service our customers deserve. Thank you once again for trusting the DODDS brand!

Hilton in Toronto
Hilton in Toronto
3 reviews Toronto, ON
10/10

Excellent Service, Only Did What Needed to be Done

My cables snapped and damaged part of the mechanism and I thought that I would have to replace everything. The technician repaired the system and replaced the cables saving me money. Very professional, went over and above

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Company Response

Thank you so much for this review. We are proud to help every single customer and provide a solution that best fits their needs. Thank you for your review and for trusting the DODDS brand.

Judy in North York
Judy in North York
9 reviews Toronto, ON
10/10

Highly Recommend

Can’t say enough how pleased I am with Dodd’s from Sales, to Installation and their Office support. Most importantly, I love my new garage door! It’s quiet and it also has a light so I don’t have to fumble around looking for the switch light inside.

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Company Response

Thank you for this thoughtful review Judy. We take every job very seriously since our reputation is on the line for every job. Thank you for trusting the DODDS brand.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Dodds Garage Door Systems Inc.

Dodds Garage Door Systems gives new meaning to the word "reliability".
"We show up when we say we will, we do the job with the expertise of over 52 years in the business, and we tidy up. We never leave a mess!"
"When you require garage door service or garage door electric opener attention, please call us. You won't be sorry. We guarantee it!"
Having done that, just sit down and relax, you have just hired Greater Toronto's #1 garage door company, Dodds Garage Door Systems is your RELIABLE garage door firm.
Dodds major products are "SERVICE", "VALUE", and "CUSTOMER SATISFACTION!"

Dodds Garage Door Systems Inc. is an all-Canadian privately owned company, established in 1958, specializing in the sale, repairs, service and installation of:

Overhead Garage Doors- residential, commercial and industrial
Electric Garage Door Openers - residential,
commercial and industrial
Associated Safety Systems
Preventive Maintenance Programs
Barrier Gates

CATEGORIES
Garage Doors & Hardware
PRODUCTS
Overhead Garage Doors- residential, commercial and industrial, Electric Garage Door Openers - residential, commercial and industrial, Associated Safety Systems
SERVICES
Preventive Maintenance Programs. Repairs and service of all makes of garage doors and garage door openers FREE shop at-home no obligation estimates for new garage doors.
BRANDS
Garaga, Clopay, CHI, Steel-Craft, Liftmaster
STYLES
Insulated, Non-Insulated, Wood, Steel, Aluminum, Raised panel, Coach House (Carriage House) Glass, Platinum, Rolling Shutters, Fiberglass.
SPECIALITIES
Garage Doors and Garage Door Openers
WEBSITE
http://www.doddsdoors.com/
YEAR ESTABLISHED
1958
NUMBER OF EMPLOYEES
43
PAYMENT METHOD
Visa, Master Card, Amex, Cheques, ETF and Cash
MEMBERSHIPS
Richmond Hill Chamber of Commerce: Canadian Federation of Independent Businesses:IDA International D
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
WRITTEN CONTRACT
Yes
WARRANTY TERMS
Varies
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.