Dodds Garage Door Systems Inc.

I purchased double car garage doors with “automatic” close garage opener in October 2017. Doors were installed in December 2017. In early February 2018, I came home after a day away from the home to find my garage door opened. I called Dodds Feb 7 advising that the opener was not functioning properly. They proceeded to tell me my $ 515 lift master did not have the capability to close automatically and I would need to purchase a different “wall button”. I voiced my displeasure and advised that I was misled about the opener. I was offered 50% off the $60 price of the wall button. I took the “deal” as I needed my garage opener to function a certain way.
Fast forward early November 2018, I contacted Dodds because a long metal bar on my garage door was loose and rattling on opening and closing. I got their earliest block between 12 - 5pm on November 16th and took the day off. I knew Warranty was almost expired and wanted to get this in ASAP. Approximately 5:45, I contacted Dodds and advised them that no one came by and I did not receive a call from them. I got an apology (they were baffled why no one attended) and rescheduled the service call for November 20th between 4-5. Guess what, another no show without the benefit of a call. You would think third time would be the charm, right, NOT. I again contacted Dodds and got “I’m so sorry, I will look into this one personally” to make sure someone was dispatched next day. Again, no call and another no show. Did I follow up with Dodds after the third strike? NO. What would be the point?
Anyway, my garage still rattles and yes, I may have to fork out the $$ to get another company/general contractor to fix this. To make matters worse, the second garage door (which does not have an opener) and is kept closed 95% of the time, does not open smoothly. It bumps on something on the way up and has to be manually shifted to open up fully. I was not going to make a big deal of this as the side is kept closed the majority of the time; however, I felt I had to bring up everything in my review. It would be another matter if I left my home to run errands and missed them, but, I STAYED IN MY HOME WAITING FOR THEM EVERY SINGLE TIME.
I am a female homeowner and rely on reviews on homestars when I want to hire a company. This one had good reviews so I used them. I have also found a roofing company (shingles and eaves trough), wildlife control, driveway paving, window replacement, bathroom remodeling, kitchen remodel, painter, plumber, tree care, electrician and general contractor “on homestars. If they do great work, I will review; if not, I “usually” don’t bother with a review. I really felt I needed to vent with this company as I’ve never been treated with so little respect from a company. In addition to purchasing the garage doors, Additional costs include:
1. WALL BUTTON - $30
2. ELECTRICIAN COST – APPROX $350
3. GARAGE DOOR OPENER -$ 515
4. UPGRADE ON INSTALLATION HARDWARE
5. CAPPING IS ALSO EXTRA – HOWEVER, I DID NOT PURCHASE

I was really impressed with this company from the sales (great guy) to the installation (polite, fast and professional). My garage looks great. I had initially put a hold on my Dodds order in favour of purchasing from a store that was able to defer my payments for 18 months (it was the initial draw), however when the gentleman arrived to do the measure, obviously with a chip on his shoulders, I asked him about cutting away at the drywall as my builder- installed garage door was carelessly installed. He started to grumble about "not being carpenters, but installers). I asked him to leave - ON THE SPOT. I immediately complained to the company who sub-contracted him and cancelled my order.
I called DODDS again and asked them re-instate my order (items had gone on sale and I was rewarded with the lower cost). If you want a great "professional" company, you can't go wrong with DODDS. Thank you Dodds - you really have some great staff working for you. Keep up the good work.
Merry Christmas - from CR