1 review Deep River, ON Joined 2014/04/03

10/10

Heating & Air Conditioning review in Deep River

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/03/2014

Everyone including installation crew was a pleasure both to meet and to work with. Initial contact on service maintenance was performed by Donavan and follow up on sales of new furnace by Matt who both deserve huge thanks and recognition. Both these guys could perform excellent and would be a pleasure to work with on my team in my line of business. Please pass on my thanks to them.

Job Price

Approximate cost of services:: $7,000.00

0 of 1 people found this review helpful.

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DAVID from Niagara Falls

1 review Niagara Falls, ON Joined 2014/04/03

10/10

Plumbing Service

Plumbing review in Niagara Falls

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/03/2014

I was amazed at how quickly I got service and the wonderful job that the two plumbers did. They went above and beyond to look after us and resolve the problem. I would like to know what company they were from as I would like to use them for some non essential work that isn't covered. They were fabulous. Thanks. I clicked yes to having someone from direct energy contact me only to get the name of the plumbing firm that was here.

Job Price

Approximate cost of services:: $275.00

0 of 1 people found this review helpful.

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susan from Whitby

1 review Whitby, ON Joined 2013/10/20

10/10

HVAC Service

Heating & Air Conditioning review in Whitby

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/03/2014

Our service technician was very friendly and knowledgeable. We are very pleased with the service that we have received from Direct Energy from the first day we installed our new furnace

Job Price

Approximate cost of services:: $120.00

0 of 1 people found this review helpful.

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SHIRLEY from Welland

1 review Welland, ON Joined 2014/04/03

10/10

Annual furnace inspection as part of maintenance plan

Heating & Air Conditioning review in Welland

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/03/2014

The service technician who came to our home on Mar 28th was the friendliest, most pleasant and efficient service person we have ever had come into our home. I do not recall his name but he definitely gets two thumbs up from us. I hope you don't loose him as an employee until he is ready to retire. Shirley

Job Price

Approximate cost of services:: $120.00

0 of 1 people found this review helpful.

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Shari from Pickering

1 review Pickering, ON Joined 2014/04/03

10/10

RWH Service

Pickering

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/03/2014

When I called in to make an appointment for a plumber, the gentleman on the phone said that there were no evening appointments but that someone would call me back to book an appointment. After two days I had not heard back from direct energy. I called back and spoke to Peter ( I think that was his name). He was excellent from the get go. He apologized to me for having not received a call back, he offered me a discount on my plan for the inconvenience, he booked me an appointment that evening. The gentleman who came to fix the pluming was early, which worked out well for me, he was polite, he got the job done and it was all cleaned up. Even though the customer service was a little inconvenient at the beginning, the agent that I called and the repair man were excellent. Thank you

Job Price

Approximate cost of services:: $0.00

0 of 1 people found this review helpful.

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Patricia from Hamilton

1 review Courtice, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Courtice

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

I appreciated all the work done and understand that it is difficult to pinpoint the time of arrival. Both visits to the home were outside the window of time given. Took time off work that wasn't necessary if I had known. That is the only complaint but at the same time I understand. Appreciated the work done and the courteous service.

Job Price

Approximate cost of services:: $169.00

0 of 1 people found this review helpful.

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ANNE from Pickering

1 review Pickering, ON Joined 2014/04/02

9/10

HVAC Service

Heating & Air Conditioning review in Pickering

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

Kudos to Sean (your technician). He was professional, friendly and helpful. The only recommendation I can make to Direct Energy (not Sean) to enhance customer service is to carry filters so a furnace replacement filter can be installed at the time of the visit. THEN EVERY WOULD HAVE BEEN PERFECT.

Job Price

Approximate cost of services:: $139.00

0 of 1 people found this review helpful.

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Bonita from Scarborough

1 review Scarborough, ON Joined 2014/04/02

10/10

HVAC Service

Heating & Air Conditioning review in Scarborough

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

The service man who was here this time was extraordinarily pleasant, very well spoken and efficient. I was very pleased with his demeanour and would be happy to see this kind of person every time!

Job Price

Approximate cost of services:: $100.00

0 of 1 people found this review helpful.

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Bruce from Ottawa

1 review Ottawa, ON Joined 2014/04/02

9/10

RWH Install

Ottawa

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

(I NEVER GIVE 10). PROMPT, COURTEOUS SERVICE ON A FRIDAY NIGHT THEN EXCELLENT REPLACEMENT ON A SATURDAY! OVER THE YEARS, I HEARD MANY HORROR STORIES ABOUT DIRECT ENERGY AND I WAS PLEASANTLY SURPRISED BY MY EXPERIENCE.

Job Price

Approximate cost of services:: $250.00

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Margaret from Hamilton

1 review Maple, ON Joined 2014/04/02

8/10

HVAC Service

Heating & Air Conditioning review in Maple

Assisted Review

An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.

04/02/2014

The service was excellent and reps were great, my only complaint was your call back system I called at 10:00 p.m. and didn't get a call back until 10a.m. the next morning in the meantime I was calling in between and waited 2 hours for someone to come on the line but after that the service was excellent. Maybe this just was because of the time of year and I guess you were flooded with calls. However, I thank you for your great service.

Job Price

Approximate cost of services:: $150.00

0 of 1 people found this review helpful.

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