An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
When I called in to make an appointment for a plumber, the gentleman on the phone said that there were no evening appointments but that someone would call me back to book an appointment. After two days I had not heard back from direct energy. I called back and spoke to Peter ( I think that was his name). He was excellent from the get go. He apologized to me for having not received a call back, he offered me a discount on my plan for the inconvenience, he booked me an appointment that evening. The gentleman who came to fix the pluming was early, which worked out well for me, he was polite, he got the job done and it was all cleaned up. Even though the customer service was a little inconvenient at the beginning, the agent that I called and the repair man were excellent. Thank you
- Approximate cost of services:
- $0.00