Enercare Home Services

The first time we had someone come for this problem he diagnosed it incorrectly. He did manage to get the heater going but a few days later the problem reoccurred so I scheduled another visit. Later that night I managed to get it going so I cancelled my appointment. The next day a technician came to my house while I was out. I called him to apologize for not being home and explained that I had cancelled my appointment. He asked what the issue was which I explained and he suggested he come by and check anyway. He made arrangements to be here in 10 minutes. He asked me some questions and this time he correctly diagnosed the problem and replaced the parts. He was very pleasant to deal with and Direct Energy should have more just like him!

We have plans for the furnace and air conditioner for maintenance and you cant book online to get them together. However, when I called I got excellent customer service to have them done on the same day. It really was a pleasant experience.

Telephone call was pleasant and problem addressed in a prompt and courteous manner. Serviceman was professional, polite, and efficient. Problem was solved with expertise and service was restored quickly. Much appreciated. Thank you.

Very happy with Direct Energy. The service technician who came to the house was extremely courteous. Very respectful and was great at showing me and explaining the issue to me.

I was most impressed with the notice I got from Direct Energy advising me that I needed to book my maintenance appointment. As soon as I requested the service, I was given a time slot and date and your guy was there on time. He called to ensure I was ready for him and throughout the experience, he was very friendly and most knowledgeable. He explained things to me about the system and think I should check every year, Nobody has ever told me these things so now I have some idea of making sure I look after our investment. I wish I could remember the technicians name as he was just great and should be commended for his customer service... I was truly impressed. Thanks!

Both the representative who answered my call by phone and the technician Norm were excellent!! I appreciated such friendly and courteous telephone service, and that the technician was very thorough and knowledgeable. As well as being extremely helpful. You are fortunate to have such high quality employees who are ambassadors for your company.

Excellent experience. Would not hesitate to recommend Direct Energy to others looking for heating/cooling (and have done so already). From the time of initial contact with Direct Energy to the actual install - it all went without any issues.

Your service representative as very professional and knowledgeable. He was able to determine the issue quickly and fixed it immediately!! Your representative was polite and on time as promised. Best service we have had in a long time!!

The second time I called customer care I received excellent service. The representative explained everything very well. But the first time I called, the company's computer system was 'down' or overloaded, or whatever. I was promised a call back, but did not receive one.

Had Direct Energy replace rented hot water heater. Workers began arguing shortly after they started working at our house. Our home was under renovations and there were some complications that they got upset at each other for. I was worried they were going to start an argument in our driveway!!!

These men were subcontracted by Direct Energy.