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The first time we had someone come for this problem he diagnosed it incorrectly. He did manage to get the heater going but a few days later the problem reoccurred so I scheduled another visit. Later that night I managed to get it going so I cancelled my appointment. The next day a technician came to my house while I was out. I called him to apologize for not being home and explained that I had cancelled my appointment. He asked what the issue was which I explained and he suggested he come by and check anyway. He made arrangements to be here in 10 minutes. He asked me some questions and this time he correctly diagnosed the problem and replaced the parts. He was very pleasant to deal with and Direct Energy should have more just like him!
- Approximate cost of services:
- $0.00