BUYER BEWARE….NO AFTERCARE FROM ENERCARE
I BOUGHT MY AIR CONDITIONER FROM ENERCARE IN 2017. IT WAS NEVER INSTALLED PROPERLY. DARREN FARMER SIGNED MY SALE CONTRACT. IT CLEARLY SAYS 5 Year NO LEMON 10 year parts. It’s contract number 0-1890637. The air-conditioner leaks water into my furnace and onto my floor every year since I bought it.
Because of the improper installation of the LEMON air conditioner Darren Farmers manager Karen gave me a permanent service contract. But the call center said I have to pay for them to come out and service this LEMON. THEY DONT HONOUR THEIR CONTRACTS.
I’ve been trying to get someone to address this for almost 2 weeks now…..I GET PEOPLE IN COLUMBIA WHO SAY THEY WILL CALL BACK….THEY DONT…..THEN WHEN I CALL IN AGAIN I GIVE THEM THE ESCALATION NUMBER 330-837-97 AND I GET HUNG UP ON…….DO NOT BUY THEIR PRODUCTS EXPECTING THEM TO HONOUR SERVICE OR WARRANTIES…….YOULL GET HUNG UP ON BY SOMEONE IN COLUMBIA. AND WHEN YOU ASK TO SPEAK TO A MANAGER IN CANADA THEY SAY NO!!!!!! It’s not the process…..BUYER BEWARE……
I’ve contacted the office of the president yesterday and they don’t even respond to you.
- Approximate cost of services:
- $5,000.00