An assisted review is collected by a contractor on behalf of the homeowner after their work is completed. The homeowner must confirm the text of the review and may make any changes she or he deems appropriate. The homeowner then assigns the contractor a review score out of 10. Assisted reviews receive the same scrutiny as other reviews and must follow our review guidelines.
I dealt with three people. I first contacted Direct Energy to find out about annual boiler maintenance. I spoke to a man named Paul. He explained all the options and sent me information about the protection plans. I made my decision and emailed Paul back to let him know I would like to enroll. I received a follow up call the next day. During the call I spoke to Bill and then a women named June. All three representatives I dealt with were excellent! Customer service is something that will make or break my decision to deal with a company. All three reps had a great command of the English language, were well spoken and clear. They were friendly and I didn't feel like I was getting a scripted hard sell. I would really like my thanks to be conveyed back to each of these people if possible. Thank you!
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