I have a rental water Heater from Direct Energy, the customer service from Direct Energy is HORRIBLE. I called them on Monday and fixed an appointment for a service on Tuesday between 12.00 - 4.00 PM and when no one showed up till 3.45 I called them and they said the appointment was for tomorrow, Wednesday. They advertise same day service if called before 5.00 PM and both yesterday and today I inquired about the service and was told that NO technicians was available for the service. The scheduler just said you are booked for tomorrow and we donot have any time for today and disconnected the phone. They are also saying that if service has to be disconnected then we have to buy the water heater for $1050 + tax ... They do not allow us to go to another provider and they also provide 3rd grade service. Lets hope they come tomorrow and fix the problem.
- Approximate cost of services:
- $0.00