Enercare Home Services

Returned the tank and was billed for termination of the contract. Tried to discuss with their Customer Care Supervisor and was not satisfied with the legalisms she was spewing and asked to speak with her Manager. She refused to offer a contact and told me that her decision was final. I had a previous tank but after 10 years and leaking I asked DE to replace it. The initial tank was a monthly rental with no buy out and when the new tank was installed I was not told that a buy out now applied should I return it. Not the agent who provided me with the RA# for return nor the representative who took my request to replace the old tank made me aware of the change in policy. I understand that the change was made in secret and they disguise it on the back of a wordy repair order they ask you to sign the front of following installation. When I first called to discuss the charge I was told it would be deleted, however, 1 month following I received word that it would not be reversed. On a final note, DE told me the tank was damaged through flood which is totally false. It was returned due to my having installed a tankless furnace and their unit would be redundant. The tank was in good order up until its return and it is belief that Direct Energy is "cooking a story" to support their unsound decision to bill me for the buy out.