After my furnace broke down, my wife and I discussed our air conditioner and plumbing not being covered under any plans. When our furnace broke down we didn't have to pay because we were under furnace protection plan. We did have trouble signing up for the 3-1 protection plans because on homestars site direct energy offered 3 months free for joining up to the 3-1 protection plans, but when we called to get the plans the operator James didn't have a clue about the 3 months free, we had to again ask for a manager and she helped us out and was aware of the specials and plans, and when we filled out the follow up email survey direct energy always send out, Nancy from the survey department called and gave us a free year of furnace cleaning for all our troubles we experienced--all and all we got what we asked for and more. Thanks again to Nancy and Margret at direct energy.
- Approximate cost of services:
- $34.00
- Company Response
Thanks Robert. We will follow-up with the team and make sure they have all the proper information. Appreciate the feedback and we're happy to hear that Nancy was able to help you out.