Direct energy maintenance plan is a FAKE, Don't sign up for it or you will be stuck with it, paying for it for a year even though you try to cancel it, they got you and won't let you go you have to go through all kinds of stipulations to try to cancel. The guy that came to "check the furnace" is just an excuse for the company to see how old your furnace is so they can sell you a new furnace. YOU HAVE BEEN WARNED!!
After my furnace broke down, my wife and I discussed our air conditioner and plumbing not being covered under any plans. When our furnace broke down we didn't have to pay because we were under furnace protection plan. We did have trouble signing up for the 3-1 protection plans because on homestars site direct energy offered 3 months free for joining up to the 3-1 protection plans, but when we called to get the plans the operator James didn't have a clue about the 3 months free, we had to again ask for a manager and she helped us out and was aware of the specials and plans, and when we filled out the follow up email survey direct energy always send out, Nancy from the survey department called and gave us a free year of furnace cleaning for all our troubles we experienced--all and all we got what we asked for and more. Thanks again to Nancy and Margret at direct energy.
Thanks Robert. We will follow-up with the team and make sure they have all the proper information. Appreciate the feedback and we're happy to hear that Nancy was able to help you out.
Our funrace stopped working, so we called Direct Energy, They didn't have any more openings for tonight, but booked us for 8am to 12am window. The tech showed up at 8am, he was good and went through all the diagnostics, and said the exhaust blower was bad. He told us that a courier would bring the part to our house and a tech would come in the afternoon to install. The only thing was that 4pm came and no tech, we called Direct Energy and they said it wasn't scheduled and we would have to wait till next day, we then asked for a manager and got Marget number 16173, she wouldn't let our problem go, and in no time we had our furnace scheduled for repair that night, the tech came installed the part and all is well. The parts and labour would have cost $370 but since we have Direct Energy furance repair plan, it cost us nothing.
Hi Robert,
Thanks for this feedback. We will make sure the team that resolved your problem that night is recognized for their great work.
