Decorium

I went to decorium for the first time after going to like 30 furniture stores around the city. overall decorium has a lot of unique furniture and a great condo furniture selection. I purchased a large sofa that could fit 8 people ... one of those L shaped ones, a bed frame, cofee table and some very nice bar stools and decorium gave me a great deal. I managed to get out of there well below my budget and i was able to get all the furniture I need. the sale rep was very helpful walk me around and showed me the whole store so that i could quickly navigate and show me where i can find the types of furniture i was looking for. The delivery of the furniture was what i would expect 4 week and it all came together with in 3.5 weeks. so everything worked out well. I'm very satisfied with my purchase and loving my new condo!

Ordered a sofa bed love seat and instead of the 6 weeks promised for delivery it took 4 months. Blamed the manufacturer. The quality of the fabric was not upholstery grade fabric. It frayed along with the piping design in a year. Poor service, product & delivery.

I'm completely unhappy with my sofa. I had to wait over 3 months for it after I ordered it, it came very wrinkled after I paid for an upgraded fabric. The store took no responsibility for it, blaming it on the manufacturer. It's been about a year and the sofa is already sagging, and I found some protruding wires. I have to periodically iron the fabric. Bad quality service and product!

Great sales service in the Toronto locations and we were contacted constantly with regards to the availability of the sofa we have been waiting for. Delivery is today and that's when the nightmare comes.

1) They carry the sofa and make a HUGE DENT on the wall on our newly built home right at the entrance! They make it as if nothing had happened.
2) Did not take off their shoes when carrying it into the house so the house is a HUGE MESS.
3) We asked to help bringing the old sofa into the basement as replacement of the old ones; they refused to do so. I understand it is not part of their job but what if I asked them to bring the new sofa to the basement? Isn't that the same thing? It's not that we were not going to help them out. Are they not going to bring our new sofa to the basement if they were asked to do so? Even the people who contracted by our builder to just do the carpet runner on the stairs helped us bringing an enormous King size mattress upstairs to the master bedroom without looking forward for a tip or something. It was tough as the ceiling was blocking it and it was a lot of effort to do so. They had nothing to do with the mattress and they did not owe us anything but they were great people and willing to help out.

Wonder how much going to cost me to fix the wall?
Wonder how Decorium find those people to provide such bad delivery service?

Can not believe the run around from Customer Service @ Decorium Furniture. We purchased a couch 2 years ago and the frame has just broke. Because it is outside there 1 year warranty, the will not even give use the name of the manufacture for us to look into there warranty. Very poor service after the fact! @ weeks of calls and e-mails, sending photos etc. and not any further ahead. From the sounds of it the Service Rep. did not even bother to attempt to help in any way. Very disappointed customer!

My experience with this store has been very bad. I found their furniture high in price and low in quality. All items I bought had some issues and had to be replaced or repaired. The delivery charge was very high and they didn't bother to remove the boxes. They wanted to charge another $40 for removing the boxes after charging over $340 for delivery! The driver scratched our freshly painted walls and when I asked them for compensation after 4 months they referred me to the driver (contractor) who wanted to come in and paint the walls himself. With other words they didn't honor the contract and transferred the issue to the driver!
I have never dealt with such arrogant and client unfriendly furniture business before. My recommendation is to stay away from Decorium. There are plenty of businesses that provide better quality for less money and respect their clients.
My experience has been a nightmare.

Very nice store, lots to choose from. Found that some items were a very good buy while others were priced higher than smaller stores we have shopped. Got 4 very nice chairs, salesperson was very helpful, but could not match price of table elsewhere. Will visit here again.

We purchased a leather sofa and love seat from Decorium and our experience was great. We got a fantastic price for the items and they were willing to hold it for as long as we needed. I would highly recommend this reputable company.