Decorium

I shopped at Decorium for the first time in August 2011. It will be my last time. I should have checked homestars first. The reviews you see on here about poor customer service and terrible delivery times are 100% true.
We took advantage of their 25% off sale in August, to buy a new leather sectional and sofa. We received the sectional in mid-September (which is reasonable), but the loveseat took until mid-November!! That is not acceptable.
Every time we called the office to get a hold of the lady who coordinates deliveries, we would never get through. I don't believe she ever picks up her phone. (Kind of like one of those people at work who watch their call display, and let the voice mail get it every time). Oh, and don't try getting a hold of a Manager, the Receptionist ensures that you never get through to one.
The odd time we did get through to someone (usually the sales rep), we were always told poor excuses with broad, open ended timelines for delivery. It changed from September, to early October, to late October to November.

When the sofa finally did arrive in November, they told us we were in the early morning time slot (9 to 12) for delivery. We waited around all morning, and the delivery never came. When we contacted the office, they told us we were now in the afternoon slot (12 to 4). The furniture never arrived in that window either. It ended up coming at 5:30 on the delivery date. My wife and I wasted a whole Saturday at home, because of Decorium's terrible delivery service. I can't even imagine why they charge for it. They should pay you.

After all those months waiting for furniture and the shotty delivery service, they never even called to say sorry or inquire about the satisfaction with the product.

Decorium are really just a big advertising, glizty commercial operation. The support staff, sales people and managers are terrible.

Thinking back, even the in store experience was awful. The sales people dance around looking for commissions, and as soon as one rep. starts dealing with you, the others start watching you to see if they can sweep in. Then when one sees you are free, that rep. trys to grab you. We actually had two reps. fighting over us for a sale. This isn't a very professional way of presenting your staff. However, it was a hint of what the staff at Decorium is all about......themselves.

I can't recommend Decorium to anyone. This purchase was my first and last. If you want bigger box furniture stores, go to Leons.

I bought a brand new leather sofa from them and im very happy with what i got! the service was great they were very knowledgeable and was much more helpful then the other 20 furniture stores in toronto that i went too. This place is great you guys should definitely check them out!

Terrible customer service. They were so nice when we went in to buy the furniture. But would never call back even after leaving numerous various notes with reception.

Our bar stools were ordered in July and were supposed to be delivered mid August. In September we were told only when we finally got a hold of a sales rep that they have been delayed until end of October.

We paid our deposit it cash however they would not return that in cash. So after a lock of head banging we put the money towards the dinning table and chairs we ordered.

The table/chairs were supposed to be delivered at the very latest middle of September. The sales person kept saying "oh it should be here by end of august - it won't get to middle of september". Left numerous messages for the sales person. When finally we got a hold of her and asked why our calls were not returned she told us that "I had no update to provide to you". This is not customer service. If it's going to be delayed let us know. I would rather have someone tell me that there is a delay than for me to constantly keep calling to get the service we paid for.

So our table/chairs are delayed until end of september which is next week. There, still isn't, a definite guarantee that we will get this stuff by then. We have been furniture less for 3 months now.

I will never ever recommend Decorium. They don't understand customer service at all. They will gladly take your money but will not provide the required service. I shopped at Elte. They told us they items would be here on a specific date. The salesperson has been calling well in advance to give us updates and the items even showed up before we were supposed to get them. Price isn't much different. They both have great stuff but one has amazing service while the other doesn't have a clue on how to service their customers.

Extremely disappointed in them.

I wanted to return the item I bought as it was too big to go through the stair.The manage wanted to charge me $400 restocking fee and was very rude. The sale rep never told me about the fee and never mentioned that it was a final sale. NEVER WILL GO THERE AND WILL STOP ANYONE I KNOW TO GO TO DECORIUM

I was very rudely refused to return the furniture i have NOT even picked up after 2 days .the manager was very rude ,sale person are not truthful to you about manufacturer and everything just to get the deal. although we were their old customers the did not care a bit. i hate the way Georgi the manager raised his voice on me(.DO NOT BUY FROM DECORUM. we have lots of friend and a big family , moving to new homes,but i will make sure none of them set foot in that store.

I've been a Decorium customer for over 20 years. Throughout the years they have maintained high fashion looks that you would find at the ultra expensive furniture stores at very reasonable prices. I find their sales staff to be knowledgeable and professional, delivery and service staff courteous and efficient.

Thanks to the staff and management for helping me make my home beautiful and affordable!

A while back I purchased a sectional sofa made by Bauhaus at Decorium. I also purchased a warranty on the sofa that would last for 5 years. When I tried to use the warranty (within the allotted time period) I was given a million forms to fill out, photos to send, and to provide proof of purchase (even though they had my information on file at the Warranty location). I couldn't locate my bill, so I called Decorium to send me a copy... I was told it would be no problem, but even after 5 calls back, I never got the receipt mailed to me.

I am a long time client at Decorium and have always found their organization extremely easy to do business with. Their staff from sales through to the delivery department have always "bent over backwards" to help me accomplish my furnishing projects. I highly recommend Decorium.