Crawford Appliances & Air Conditioning

Found a place that really knows their stuff at a great price . Was was to deal with.

Could not use oven as door hinges needed repair. Crawford said they only had one hinge in stock, suggested waiting for second hinge before service person came. After about 3 months! wait I asked to have it looked
at to confirm problem. Staff came with no tools, did not even try to repair. Said repair will be $400 and should get new stove. We could not find a new stove to our liking, so searched further for a repair service and found a company that sent their staff, complete with tools, who took apart the oven door and fixed it for one flat fee $130.
Would never use Crawford again and suggest you do not.

Ordered a product online, did not hear anything, called to inquire and was laughed at for worrying about such a small order. Why would their website take orders knowing thy would not fill them,.

Brad is a fibbing snake who after a month of calling for repair quoted me a huge number. Repair finally happened which I desperately needed but he could not itemize the cost even though I knew the actual cost of the part from the paperwork. He is a condescending con man and unless you wanna get poor customer service and then robbed for cash out of desperation, call someone else! Gotta day the second tech who came was great but he had no control over cost.

Crawford Appliances have been for over 50 years one of the most caring and professional companies around.Their service is exceptional especially Brad who always seems to do the right thing for the customer. Keep it up Crawford Appliances

Al

We always use Crawford Appliances for our appliance service needs. They are always reasonable, prompt and efficient. Would highly recommend. We recently used them to repair our disposer. They showed up when they said they would and completed the project quickly and correctly - even with my 6 year old "supervising" lol

Paid $400 for my stove repair and after calling them over 10 times and the "so called"technicians coming to my house a few times,after 3 months still not fixed!
Total waste of time and money and the worst experience we ever had at this level. Companies like this should not be in business !

I called to have the door cables in my dishwasher door replaces as they had broken. A very nice serviceman came and replaced them. Four months later, one of the new cables broke. I call Crawford and was told there was only 90 day warranty on parts. I pointed out it was only 4 months and I was quite unhappy with this. I even told the lady I would give an unfavourable review. She told me that they do not make the warranty times, but the manufacture sets them up. She then said she would speak to the Service Manager and get back to me. About 6 hours later the Service Manager called me. He said that there isn't a warranty on the door cable, even though it states right on my receipt that there was a 90 day warrant. He said that in view of the short time from the repair to it breaking, they would waive the service call, but I would have to pay for parts and labour. I agreed. He said that Amy would call me with a service date. I waited for 1 week and they never called me. So I called another service person, who came the next day, and the broken part was replaced at a cost of only $60.00, which is much less than what Crawford would have charged me. You can buy your appliances there, but don't expect to get good service if you need a repair. You should definitely stay away from this company if you want satisfaction.

To state it plainly, I should've consulted HOMESTARS before purchasing from this company. That said, here's my story... I discovered this place by chance because I was two doors down at another business. The big box stores didn't have what I was looking for and I thought a specialized, smaller dealer might be a better idea. A Broil King BBQ and cover was what I bought (despite the slant from salesperson Greg towards the more expensive Weber products). Purchased on July 2nd, the BBQ arrived as ordered on July 5th. Great! However, the cover was nowhere to be found. I was told by Greg to call back July 13th because "it was the delivery company's fault, and it should be here with the next delivery." I called back on July 15th and Greg responded with "it's not here, call July 18th at 11am and ask for Tyler." I called and was told by Greg that "Tyler will call you back in 45 mins. What's the best number to contact you at, sir?" I provided my work number, but instead, my home number was called. Anyway, the cover was in. YAY! I showed up at 9am on July 19th to pick it up and noticed that I was charged $79 (MSRP?) instead of the sticker price of $54.99. I just got a shrug from the person "helping" me.

To sum up my experience, I would say AWFUL. Customer service is severely lacking and employees act have a sour attitude. Maybe the previous generation were better business people, seeing as how they've been "Serving You Since 1959".