Craftsman Custom Built Shutters Inc.

Shutters & Blinds
120 Finchdene Square Toronto ON M1X 1A9
Write a Review
Write a Review

HomeStars
Shutters & Blinds
Craftsman Custom Built Shutters Inc.
Star Score
StarScore uses a complex algorithm which considers a company’s review ratings, responsiveness, reputation, and recency. Learn more.

96%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Low reputation means there has been review tampering or a company request to remove a review. This score is also impacted when we do not have enough information i.e: low number of reviews.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)
Best of 2020 winner 2 timesBest of 2020winner 2 times

Reviews for Craftsman Custom Built Shutters Inc.

Average customer rating:
9.6 10 (133 reviews)

Sort by

Natalie in Toronto
Natalie in Toronto
0 reviews Toronto, ON
0/10

Shutters and blind

We used Craftsman shutters over the years and were quite happy to use again. The company changed owners and the service went downhill. No pride in workmanship. They installed shutters and left a mess behind. They measured windows wrong and could not complete install. They did not close gaps around frames. They installed wrong colour blind. When trying to address the issue Adrienne was unable to come to a mutually agreed upon solution. They also damaged our kitchen can I try and bedroom wall. Not happy will never recommend to anyone.

Was this review helpful?
Company Response

Hi Natalie & Kevin :) First off, I would like to correct you, in that Craftsman Shutters has had the same owner since the beginning of time & over 25 years now. We take pride in all that we do from cradle to grave & have even had the same installer since day one who has not wavered in his exemplary workmanship. Prior to placing your order for the blinds an email was sent to Kevin with not only a quote outlining the details but as well 2 photos (1 with flash, 1 without so you could clearly see the colour) with a pointer indicating your colour choice or rather that of your parents since neither you nor Kevin were present for the consultation OR install. Despite my attempts to satisfy you during my personal time, on my personal cellphone, during dinner hour it was concluded that you were not willing to accept my offer to refund you for simply the blind portion as that was the main issue at hand. I'm sorry you feel as though your needs were not met & welcome you to contact us for further resolution. Wishing you & yours a very Merry Christmas & a Happy New Year!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

Ho in Mississauga
Ho in Mississauga
1 review Toronto, ON
9/10

Condo bow window shutters

Not every shutter manufacturer likes to do condo bow windows. Crasftman Shutter has done a very good job with the design. Most of my friends like to see the shutters. One thing that they can improve is the scheduling for the installation. I have to redo a couple elevator booking because they missed to come at the scheduled date.

Was this review helpful?
Company Response

We are so happy that you put your trust in us to make your custom built shutters & that not only you but friends alike are enjoying your shutters :) We would like to extend our apologies once again for the conflict in scheduling & assure you suggestions for improvement have been made. We appreciate you taking the time to share your experience with our company with others in the market for new window coverings & wish you all the best in the year to come. Happy Holidays to you & yours!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

MT in Pickering
MT in Pickering
1 review Pickering, ON
10/10

Patio Shutters

Thank you for our patio shutters. We are very pleased. It was measured, made and installed in less than 3 weeks. Very organized and pleasant company to work with. Will definitely recommend ti others.

Was this review helpful?
Company Response

You are more than welcome, the pleasure was ours! We are so happy that we were able to provide you with quality shutters & customer service AND in a timely manner :) We thank you for all your referrals & wish you all the best in 2022. Happy Holidays to you & yours!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

dana.mcgee
dana.mcgee
0 reviews Ajax, ON
10/10

Stellar products and service

This is the third home I have used Craftsman. Their product quality and customer service are stellar. I highly recommend!

Was this review helpful?
Company Response

And it is always such a pleasure doing business with you! We pride ourselves on our craftsmanship & customer service & are glad we remain consistent & continue to please our loyal customers such as yourself :) We are so happy you will be bringing in the new year with your new shutters! And remember we are ALWAYS here to help you when need be. Wishing you & yours a very Happy Holiday Season!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

chris_hansson19
chris_hansson19
0 reviews Toronto, ON
10/10

Custom Wood Shutters

We had just bought a new home and needed to cover several windows as soon as possible. I was referred to Craftsman Custom Shutters by another extremely satisfied customer, and must say, we are also very happy and satisfied. After placing a call for measurements and a quote, Craftsman Custom Shutters were extremely prompt, and the time between the quote and installation was extremely fast. The shutters themselves are very well built, and the installation is flawless. Not only that, the installation process was incredibly efficient. We still require several windows to be covered and will look no further than Craftsman Custom Built Shutters.

Was this review helpful?
Company Response

Hi Chris! We are so glad that you chose us to custom build your shutters for you new home & even more so that you are enjoying them & happy with the finished look. We strive to provide our customers with A1 service from start to finish as we appreciate each & every referral we receive based off of one's satisfaction. We also want our customers to know that we are always here for them when need be. Thank you so much for taking the time to share your story with others. We look forward to the opportunity to work with you again in the future & wish you & yours all the best!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

nicolepickett
nicolepickett
0 reviews Pickering, ON
10/10

California Shutters

Fantastic service from start to finish!! Craftsman quickly responded to my request, quoted and had my shutters ordered and installed in less than two weeks. Their staff were helpful and friendly. I am so happy with the results. My shutters look amazing!! The pricing was the best I could find and the quality is fantastic!! If I had the need, I use this company over and over again!! I will recommend you to all of my friends! Kudos to a job well done! Thank you!

Was this review helpful?
Company Response

I love to hear this! This is exactly what we strive for with each and every project we take on. We want to provide our customer with not only the best of quality shutters but as well customer service. We appreciate each & every one of our customers and settle for nothing less than a perfect outcome & happy customers. We appreciate you taking the time to share your experience with others & hope you continue to enjoy your custom built shutters. We wish you all the best Nicole!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

Private User
Private User
Private User reviews Markham, ON
7/10

Good product

Installation was delayed due to inaccurate measurements taken by Chris but was removed and corrected by another very professional team member. Overall Happy with product. I would have given 4 stars if it wasn't for the incorrect measurement and waiting with no privacy for a week before the installation was completed perfectly the 2nd time. 2 Bay windows was a complicated situation that needed a very skilled person to measure as it was not what was expected. Chris was not the best person for the measurement portion of the job. Chris was friendly and a nice person to get the basic quote from.

Was this review helpful?
Company Response

First & foremost we would like to thank you for taking the time to share your experience with our company with others looking for similar services. I am sorry to hear that we were unable to successfully install your shutters during the initial installation but am so pleased that you are more than happy with the finished product that was custom made for your home. We hope you continue to enjoy your shutters & encourage you to call us at any point should you require any assistance whatsoever. All the best!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

Private User
Private User
Private User reviews Toronto, ON
10/10

Shutters

I had installed shutters on 2 bedroom windows and kitchen bay window. Turnaround was only a few weeks and installer was prompt and finished quickly. Very happy with end result.
Am considering to have shutters on my living room window and would not hesitate to call Craftsman again.

Was this review helpful?
Company Response

Thank you so much for taking the time to share your experience with Craftsman Shutters with others possibly exploring the option of shutters for their home. We are so happy to hear that you are happy with your new window coverings & look forward to the possibility of working with you again. We thank you for both your time & your business.

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

Jack
Jack
0 reviews Whitchurch Stouffville, ON
10/10

Additional Shutter

We had Craftsman install all of our shutters in the home we built in 2015. Six years later, the team came back and measured for one additional window. While there, they also offered to take back two arched shutters in a bedroom that had knotholes visible through the spray. The new shutters and the resprayed arched shutters are a perfect match to the existing colour. Pretty great service after such a long time!

Was this review helpful?
Company Response

The team at Craftsman Shutters wants to thank you for your continued business & support. We understand that providing a great quality product is so important as well as customer service. Glad to hear that you are enjoying your new shutters & that the other ones were restored to a perfect condition. Thank you for not only your business but as well for taking the time to share your story with others. All the best to you & yours!

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

paul.szkwyra
paul.szkwyra
0 reviews Pickering, ON
10/10

Craftsman Shutters

Third house. Third time using them. Great service. Great products: California shutters and solar powered blinds.

Was this review helpful?
Company Response

We want to thank you for being a long standing valued customer & for your continued support over the years. Glad to know we literally got you covered from shutters to blinds. Thank you for always choosing us for your window covering needs & for taking the time to share with other your experience with Craftsman Shutters, YOU ROCK 🤟

Your team at Craftsman Shutters,
416-282-4229
info@craftsmanshutter.com
www.craftsmanshutter.com

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Craftsman Custom Built Shutters Inc.

Craftsman Custom Built Shutters has been serving the GTA for over 20 years! We specialize in Wood shutters and blinds. We offer the highest quality blinds from trusted manufacturers such as Hunter Douglas and Elite Window Fashions. From roller shades to light diffusing window blinds, we have it all.

Contact us today to book your appointment.

CATEGORIES
Shutters & Blinds
PRODUCTS
wood shutters and blinds
SERVICES
manufacture wood shutters
BRANDS
hunter douglas, elite windows, craftsman wood shutters
STYLES
California, Plantation
SPECIALITIES
Wood shutters
WEBSITE
http://www.craftsmanshutter.com
WRITTEN CONTRACT
Yes
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.