Called for a new AIr Conditioner but also got a new furnace with it .
Like all of you good folks here on Home Stars , I did my research . Our Air Conditioner lovingly lasted for 24 years but it was time for a new one . I called around , and even was offered a FREE air Conditioner from Reliance if I installed a new Furnace . ..But there was nothing wrong with our furnace and we had no real intentions of replacing it . I called a few companies that were rated in 9's and 8's as well as in the 10's ( thinking that the TOP company Cozy World ) would also probably be the most expensive , as that has been my experience in the past on Home Stars ...and I am a big believer in ' You get what you pay for "
I called at least 4 different companies with 10 Star ratings , 2 got back in a timely fashion , all providing quotes over the phone . Fred from Cozy world got back to me the quickest .....and then instead of quoting me over the phone , showed up at my house to look at the work itself in order to quote me properly . Well , I hate to sound cheesy but " He had me at Hello " .
Fred took his time , saw that our home was over 3500 square feet , and knew what it would take to cool /heat this large of space . He did not try to push me into buying a new furnace but explained how much more efficiently our A/C would run by us having both the furnace and A/C installed together , also of course the money that would be saved in the long run and the money saved by us doing it all at once.
One of the things holding us back was the fact that we have about 20 filters for our furnace that we purchased at around $40 per filter , and we didn't want to waste them , and didn't think Home Depot would take them back . We always seem to have a hard time finding our exact size , so when Home Depot had them on sale last year my husband bought as many as he could .
Fred carefully examined the situation and then came up with an ingenious solution , he would custom build us a 'boot' to hold the filter !!!! Then he told us that he would sell us the filter directly in the future for 50% cheaper than what we were paying at Home Depot !!!! Yep Folks , it was love .
If all this wasn't enough to convince us , his price certainly was . My Husband is currently not working so money for us is very tight , Cozy World , hands down had come in at the best most affordable price . WITHOUT QUESTION , and because I explained our financial situation to Fed, he provided us with 3 , THREE, different quotes , so that we would not feel pressure and could go with what was in our price range and feel comfortable . I don't think I have ever met a contractor who was so personable, so professional and so accommodating all in one .
The day of installation had Cozy World at our Door at 830am , first thing they did was lay down cloth sheets and cardboard to protect my floors and stairs , then they went straight to work , and worked for 12 hours straight !! I felt so bad to see them working in the rain and offered coffee, tea ,a bite to eat , but they just kept smiling and working , IN THE POURING RAIN !!!
I am so eternally grateful to Fred and Cozy World . They did such an amazing job , our new Furnace is whisper quiet and half the size of our old one . Our new A/C sits proudly on a new Stone Bracket that Fred built ( he is very creative ) . I hope I do not need to call Fred or his team in the near future and that there are no problems with his work , but I do know that I will NEVER call anyone else for my HVAC needs and will without exception , refer him and Cozy World to everyone and anyone I know . If you are still reading this review , do yourself a favour , save yourself the time, headache and aggravation of calling around for quotes . Just call Fred at Cozy World , YOU will NOT be disappointed .
P.S. If you would like to speak to me personally or have further questions , please feel free to contact me via email .
- Approximate cost of services:
- $60,000.00
- Company Response
Hi Elisa..
Thank you very much for taking the time to write such a nice and long review .. I really appreciate it ..