Cozy World Inc.

We recently moved into a new house in Toronto and one of our priorities was to replace the old furnace. We got several quotes from different companies, but Boris stood out from the rest of the pack because he was by far and away the most knowledgable, courteous, and common-sense person we met through the process. When he came over, he took a thorough inspection of the current situation and set-up, and he took the time to explain everything he was looking at and why he was doing so (i.e, joists for venting, air supply, drainage, etc.). He even gave me some really good common-sense advice about plumbing and drainage for the new furnace and in general. His original quote was for a very good Lennox model, but I wanted to look at model that was one grade above it. Boris took the time to call me back and explain the differences and pros and cons, and in fact, he actually suggested that I go with the less expensive model because it would suit my needs just fine…. He actually tried to "down-sell" me when every other guy tried to up-sell!!! One of the best things about Boris is that he answers all your questions truthfully, knowledgeably and honestly, and he gives you all the information you need to make an informed decision. I can't say enough great things about the man!

On installation day, Kam and his team came over at he scheduled time. Kam was also another great guy! Like Boris, he did a review of the site and job, and explained to me what they were about to do and the approximate time. Kam also took the time to listen to my needs and concerns regarding placement of the exhaust vent, and he made sure to find an appropriate joist to go through. Any time I had a question about what was next or what they were doing, Kam was always happy to explain things, which made me feel really good about everything. Kam and his team were top notch, did everything well and cleaned up nicely!

You can tell that these men take pride in their work and in doing a good job, which makes me (as the customer) feel really good about the work being done. And as a non-technical guy, it gives me a great deal of confidence in the overall job and workmanship. I almost wish that I needed to buy another furnace so that I could give Cozy World more business!