Our utmost gratitudes to experts at Cozy World Inc. You were the only one who was willing & able to meet our complex HVAC upgrade/replacement needs above & beyond! Amazing team!! And here was what happened! Like many of you I presume, our furnace & air conditioner were near the end of their useful life, so, we needed to replace with new ones (preferably latest & greatest of course). With latest SmartHome advancements, instead of control 1 stage heating & cooling with a low-tech thermostat like 20 years ago, we wanted to have our 2nd Generation Nest to control heating (1 & 2 stage), cooling (1 stage) & an Aprilaire whole-house humidifier while heating in the winter months. Who doesnt, right? So, we reached out to several contractors to get a quote. To our surprise (or more like dismay), most contractors turned us away due to potential complexity of what I required. Unlike others, looking for a quick installation job, Fred from Cozy World Inc. (a.k.a. Mr. President) was the only one who took the time to come onsite to try understand what my needs were & how he might be able to meet them. Over the next several weeks, Fred continued to worked patiently with me over multiple iterations to finalize a custom solution that met my exact needs while costing me the least (Yes, surprisingly cheaper then others). With details solution finalized, Leslie from from admin swiftly scheduled the installation according to my availability on May 28, 2022. On installation; in addition to master technicians (Saeed and Reza), Fred actually came in-person with his team to perform the more complicated part of the project himself! Unlike other contractors claimed, Fred was able to solve what others cannot in less than 20 mins. Then, Saeed & Reza just took over from that point onwards. Through out the hours of decommission & installation, Saeed & Reza worked patiently with me every step of the way to ensure I am aware of my options on every detail (ie: preference on replaced the existing black exhaust pipe to white pipe as per the code, AC on bracket or ground, humidifier locationetc.). Furthermore, they even gave me amazing tips on amazing local restaurant! Thanks, guys! Once installation was done, Saeed & Reza tested each part of the HVAC system with me to ensure everything is working as per design. When it was said & done, the team diligently reverted my basement back to its original state as if they were never here (as my wife said and yes, it was that clean)! Last but not least, Fred called couple days after installation to ensure any additional questions I had were answered. After a week with the new HVAC installation, I know I have made the right choice! In short, based on my personal experience, Fred & his Cozy World team delivered above & beyond what they promised! Amazing, Amazing, Amazing experience! Josh
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- Company Response
Thank you very much for your detailed review.