CARRIER HEATING AND A/C INSTALL
My parents used Cosmopolitan for their new install in mid December. The initial consultation was great with Nadeem, very personable and knowledgeable. Install was quick however some things were missed i.e. Air filter compartment was sub par as it would not close. After 3 months was noticing a fault error was being generated by the furnace. After two service technician visits issue has now been corrected. (Drainage issue due to install). The second gentleman (Mike) was great and very knowledgeable and I cannot say enough about him as he quickly diagnosed the issue and corrected accordingly. Unfortunately it had to take two visits to rectify as first tech chose to ignore the fault code and said everything was testing fine. I commend Cosmopolitan for fixing the issue and ensuring we were satisfied. I can't say anything about the A/C as we haven't had to use as of yet. Will give another review as soon as we get to test that unit as well.
- Approximate cost of services:
- $9,800.00
- What could this company do to improve their services?
- Any advice to offer fellow homeowners facing a similar project?
- Company Response
Thank you very much for taking the time and submitting the review. Cosmopolitan Mechanical Services Inc. and the workers take pride in what they do and you can take the comfort in knowing that we are only one call away from you for any of your HVAC needs whether it is small or big.
Best Regards,
Sam