Ordered 4 leather kitchen chairs. They arrived 4 months after they were expected, but the manager gave us similar chairs to use in the meantime and delivered the new chairs himself due to the inconvenience. Chairs we received are great and have had them for 2 years now, no issues. I am very surprised at all the negative reviews....

Along with purchasing 2 chairs, Chair Source recovered an Ottoman for us in a cream leather. Upon delivery, we noticed a nick or slight gash on the top of the Ottoman. While the damaged area was not very large, we brought this to their attention and they sent someone to our house to patch it up. Neither my wife or I were satisfied with the job that was done and this was brought to their attention. After constantly being told that they could not see any damage and this is as good as it is going to get, my wife left the store with our damaged Ottoman, with clearly no-one caring at all. My wife was told on numerous occasions that we should be more concerned with the state of the legs than the leather covering - which completely blows my mind. She was also told that the customer is not always right and they will not be doing anything further in this regard. She asked to speak to the owner who was not available at the time, but upon leaving the store, another person came to speak to her and tried to appease the situation, and said that they will document what has happened, and should it get any worse, they will address it then. When she asked to speak to the owner again, she was told "you don't want to speak to them - they have less people skills than the other staff you have been dealing with".
Very reassuring to hear!!!!!
People - beware.... If you want to be treated like garbage, made to feel like you are meaningless and once they have taken your money, you are nothing to them, then this is the place to shop.
0/10 is a complimentary review for this disgusting store!

In response to Chair Source's response to us - firstly the "gash" was originally about a 1cm squared area, which was attempted to be patched up and repaired. The "repair" job was not done satisfactorily and this was pointed out to the rude sales staff at the Company. The damage is far from a "pin prick" in size, and at the end of the day, we are your customers who have paid you to do work for us. We are not satisfied in the quality of your work and more importantly, your disgustingly rude attitudes. For some reason, we are treated like we are in the wrong. To be told by your sales staff that the customer is not always right is a tribute to how much you care for your customers.
Business must be great for you guys if you don't care how you treat your customers, or if customers will return.

I found a grey chair - made of soft, fine leather with accent-coloured (possibly) hand-stitched pillows - in the showroom. The sale price was $999. The salesperson, Robert, said it was made in Turkey, available in brown, and I could have 2 for $849 each. Standing @ 6 ft away, on the far side of the sales counter, he held up a leather swatch. “How’s this?” The colour was perfect. When my son brought them home (Chair Source ‘does not deliver’), I was aghast. They felt terrible. At first, I thought the seat must be different, spoke to Robert on the phone, and took them back to the store. Robert wasn’t there when we dropped them off. When my son saw the one I’d fallen in love with (and I sat in it), we realized what was really the difference. My chairs did not have the same fine leather, the distinctive stitching on the pillows, and the same finishes.* My son said, “Your chairs feel like Pleather! Perhaps they’re knock-offs.” (*The leather on the arms of my chairs was not finished properly: rather than laying flat, on each of my chairs, one arm had leather sticking up a little at one corner. It poked your hand and looked cheap.) I called Robert the next day. He said, “It’s not the seats. I took them apart. They’re identical to the showroom chair.” I said, “I know. Sorry for steering you wrong and wasting your time.” Then I explained the differences. Robert checked out the showroom chair and said he’d talk to the ‘manufacturer.’ A couple days later, he said the manufacturer was coming into the store. I said, “From Turkey?” He said, “No. He’s in Toronto. He lives in Toronto.” If Robert was referring to a supplier, he managed to call this person ‘the manufacturer’ at least 5 times. A few days later, Robert said, “There’s nothing I can do.” When I said that I’d paid a lot of money for chairs that were so different from the model, he said, “$850 dollars is nothing for a chair. If I’d known you were going to be so picky, I wouldn’t have sold them to you.” Robert wasn’t there when I returned to pick up my 2nd-class chairs. Speaking to a different salesperson, I said, “I should have been informed that the brown leather would have a completely different treatment, look, and feel. Perhaps you should think about managing customers’ expectations.” My suggestion fell on obstinately deaf ears. I asked the owner, Nick, “So, it’s my tough luck if I got the [making a car analogy] Monday chair?” He shrugged and said, “Yep.” BOTTOM LINE: BUYER BEWARE. I won’t ever go back to Chair Source. RE THE STORE'S REPSONSE THAT FOLLOWS, ALL IS PRETTY MUCH TRUE – IF BY BELLIGERENT THEY MEAN LOUD- MOUTHED (THE FIRST TIME I CALLED, I TALKED NON-STOP AND CALLED BACK A COUPLE DAYS LATER TO APOLOGIZE. I KEPT MY COOL FROM THEN ON.). ROBERT COULDN'T LET GO OF THE FACT THAT I GOT THE PROBLEM WRONG ON FIRST SEEING MY CHAIRS. CAN'T REALLY BLAME HIM FOR BEING UPSET ABOUT WASTING HIS TIME LOOKING INSIDE A SEAT CUSHION (WHICH I ALSO APOLOGIZED FOR). BUT WHEN I SAID, I'D BEEN WRONG ABOUT WHY MY CHAIRS WERE DIFFERENT FROM THE FLOOR MODEL, HE DECIDED I DIDN'T WANT THE CHAIRS, WHICH WAS FAR FROM THE TRUTH. I JUST DIDN'T WANT TO BE SO SURPRISED AND DISAPPOINTED BY MY PURCHASE. AS FOR THE CO. BIT ABOUT A SHEET WITH COLOURS ON IT, I'VE NO CLUE WHAT THEY’RE TALKING ABOUT. I’M NOT SAYING ROBERT WAS TRYNG TO BE DECEPTIVE (HOW WOULD I KNOW?), BUT, WHY NO INTEREST IN TRYING TO MANAGE CUSTOMER EXPECTATIONS, AS I SUGGESTED?

After 18 months the top glass came off by itself!!! lucky for them nobody get hurt. We were told somebody will call after 1-3 days. Nobody did. After 2 weeks we called and the general manager said we will pay for delivery or parts additional 40 dol. After 5 weeks I asked for refund but there is no refund after warranty (1 year!) and you pay for everything even if it was a manufacture defect . The table top came off- no signs of abuse , no scratches and we were told this was our fault (????) because the top shouldn´t come off. When I complained about services (no communication from their part, we always called them!) and telling about writing this review, the general manager said nobody cares about reviews, nobody reads them only people like we. When asked about the owner, he said he is the person to deal with. So be aware : before you buy you get coffee and smiles , when there is a problem - totally different story. After 1 year warranty - garbage or pay for replacement!

I'm surprise to read some of the reviews below. After a 6 month search for dining room chairs we finally found them at this store. We returned twice before we made our final decision and the staff person who helped us was very knowledgeable and helpful.
The store does offer delivery through an outsource company (ours was $80 to downtown Toronto) which is pretty much the same with every other store we've bought furniture from. So no surprises there.
Our chairs came on time and in excellent condition - and we're very happy with them!

Lovely building. Great selection.
NO DELIVERY....I repeat...NO DELIVERY.
Some of the staff are very rude.
Very poor qulaity control...you are basically on your own, so beware.
I would NOT return or recommend.

I found exactly what I wanted, but didn't realize they don't deliver so I rented a truck and crossed the city to get my items. They didn't warn me to unpack them and check them thoroughly as one of the chairs was defective when I got home. Little did I know that they expected me to get the item back to the store myself and worse, they send the item off to the manufacturer and I'm supposed to wait for the manufacturer to decide if he will replace the item. Then they send the replacement to the store and I have to go get it!!!!
Beware - if you buy anything from Chair Source, you better make them unpack it and throughly check it before you take it away. Especially if you live a fair distance away, like I do.
I don't think I have ever told anyone to avoid a store, but this would be the first. They had absolutely no care what-so-ever about the inconvenience I was put through by way of their policy. I hold them responsible for not warning me that they don't actually provide any acceptable service for a defective product they pass on to the unsuspecting consumer

I purchased my kitchen chairs from ChairSource, despite my friends advising me against it and they came in in the wrong colour. I told my salesrep John about it and he said that there was nothing that could be done. He said that the colour on the Purchase Order was the same as the chairs...but it was written as a code in numbers so I had no idea when I signed it. They refused to change the chairs or do anything about it. I even spoke to ROB the manager who was rude and abnoxious and doesnt care about customers. He told me that I was wrong and I was changing my mind about the colour. He told me that his staff is trained well and that they do everything by the book, so if the colour that the chairs came in as was the colour that I ordered.

BOTTOM LINE - DO NOT PURCHASE FROM THIS PLACE - THEY DO NOT CARE ABOUT CUSTOMERS!