Chair Source

Furniture
8305 jane st Vaughan ON L4K 5Y3
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HomeStars
Furniture
Chair Source
Star Score
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32%

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Reviews by rating (past 12 months)

Reviews for Chair Source

Average customer rating:
3 10 (21 reviews)

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Chase7
Chase7
1 review Kanata, ON
0/10

barstools

I was recommended barstools from my interior designer from chairsource. I ordered them and then shortly after saw them somewhere else for a much lower price, they would not give me my money back even though their supplier had not delivered the barstools to them. I brought to their attention that on my invoice there was a re-stocking fee charge and at that point they charged me more than half the price of the barstool ($100) to re-stock them!! They also told me they had delivery and in the end gave me the name of a moving company to delivery them, the company also charged too much. This was a bad experience and now I'm out $400 and have no barstools to show for it and can't afford to buy new ones for a while. The person I dealt with was very rude and threating, I've passed on his emails to my lawyer and to the BBB and Consumers Protection. I've done a lot of online shopping and have never dealt with a company like this. My designer will never recommend them again and has cancelled her account with them and also sent an email to her colleagues advising not to use this company. after her email we found out that other designers have ordered chairs for clients and the chairs were not was was pictured and the designers were stuck with these products. be careful if you deal with them. by the way, I will be ordering the stools next month from costco at a $90 savings each!

Approximate cost of services:
$1,200.00
2 of 2 people found this review helpful.
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Company Response

This client ordered stools from on line from Ottawa and once they arrived realized that the delivery charge was more than expected. She had seen a similar item at Costco for a lesser amount but as they were not the same, I would not price match. She inquired about cancelling her order but since the product had arrived, i was forced to charge her a $100.00 per stool restocking fee on the $249.00 stools and sell them off at $149.00 to cover her balance. She accepted this decision and was refunded immediatley. I think in the future before ordring product, she would benefit from obtaining all the information she requires.

shirah
shirah
1 review Maple, ON
0/10

bar stools

I do NOT recommend this store to anyone!! I recently went to this store to purchase two bar stools, I was very pleased with their selection and couldnt be more excited to take the product home, unfortunately that never happened!... I chose two stools at first that they told me would arrive in 2 weeks, 4 weeks went by and NO STOOLS!!... I kept calling them to know what was taking so long, and they kept saying they would call me back and never did. Finally they tell me that their entire stock of those chairs were damaged and they werent able to get anymore in. Sooo I went back to the store and chose another stool, which was also expected to arrive in two weeks. After two weeks go by, I start calling them, asking them to please let me know the status on the order, they keep promising to call back and never do. Finally almost three weeks go by, and after I call them they tell me they arent sure when the stools will be available. I was soooooo mad, I couldnt believe I spent almost 2 months waiting for nothing, went back and got my money!!

GOOD NEWS!!

there is a store downtown call visitor parking (visitorparking.com), they have the same exact stools, same prices but MUCH BETTER SERVICE!!.... got the stools in under 2 weeks!!

Approximate cost of services:
$500.00
3 of 3 people found this review helpful.
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Company Response

This client was told at the time of purchase that these stools normaly take 2-3 weeks. We unfortunatley were caught in a back order from the supplier and let the client know that. She was given the option of a refund or she could wait on the product. The back order continued and as a result she opted for a refund and was given so without malice. I am happy to hear that she did find what she wanted but she was not given poor customer service at any point and her numerous phone calls were answered right away. **Note to all consumers. Please take into account, when on sites like these, that Chair Source services over 2500 clients a year and has been doing so for over 20 years with only this handful of disgruntled clients. We have a beautiful showroom with helpful experienced staff. I have had dozens of client attempt to post positive reviews but unless I pay Homestars a monthly "account management fee", they are NEVER posted. This is how they extort monies from honest businesses. Please do not support this site by posting or visiting them on line.

indycase
indycase
2 reviews ,

First Review

7/10

Chair

There are lots of choices to select from and some are priced competitively. However, they do not have a delivery service so you have to arrange your own. Overall, I am fairly satisfied with the experience.

Approximate cost of services:
$1,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
1 of 1 people found this review helpful.
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