Chair Source

I purchased my kitchen chairs from ChairSource, despite my friends advising me against it and they came in in the wrong colour. I told my salesrep John about it and he said that there was nothing that could be done. He said that the colour on the Purchase Order was the same as the chairs...but it was written as a code in numbers so I had no idea when I signed it. They refused to change the chairs or do anything about it. I even spoke to ROB the manager who was rude and abnoxious and doesnt care about customers. He told me that I was wrong and I was changing my mind about the colour. He told me that his staff is trained well and that they do everything by the book, so if the colour that the chairs came in as was the colour that I ordered.

BOTTOM LINE - DO NOT PURCHASE FROM THIS PLACE - THEY DO NOT CARE ABOUT CUSTOMERS!

I was recommended barstools from my interior designer from chairsource. I ordered them and then shortly after saw them somewhere else for a much lower price, they would not give me my money back even though their supplier had not delivered the barstools to them. I brought to their attention that on my invoice there was a re-stocking fee charge and at that point they charged me more than half the price of the barstool ($100) to re-stock them!! They also told me they had delivery and in the end gave me the name of a moving company to delivery them, the company also charged too much. This was a bad experience and now I'm out $400 and have no barstools to show for it and can't afford to buy new ones for a while. The person I dealt with was very rude and threating, I've passed on his emails to my lawyer and to the BBB and Consumers Protection. I've done a lot of online shopping and have never dealt with a company like this. My designer will never recommend them again and has cancelled her account with them and also sent an email to her colleagues advising not to use this company. after her email we found out that other designers have ordered chairs for clients and the chairs were not was was pictured and the designers were stuck with these products. be careful if you deal with them. by the way, I will be ordering the stools next month from costco at a $90 savings each!

I do NOT recommend this store to anyone!! I recently went to this store to purchase two bar stools, I was very pleased with their selection and couldnt be more excited to take the product home, unfortunately that never happened!... I chose two stools at first that they told me would arrive in 2 weeks, 4 weeks went by and NO STOOLS!!... I kept calling them to know what was taking so long, and they kept saying they would call me back and never did. Finally they tell me that their entire stock of those chairs were damaged and they werent able to get anymore in. Sooo I went back to the store and chose another stool, which was also expected to arrive in two weeks. After two weeks go by, I start calling them, asking them to please let me know the status on the order, they keep promising to call back and never do. Finally almost three weeks go by, and after I call them they tell me they arent sure when the stools will be available. I was soooooo mad, I couldnt believe I spent almost 2 months waiting for nothing, went back and got my money!!

GOOD NEWS!!

there is a store downtown call visitor parking (visitorparking.com), they have the same exact stools, same prices but MUCH BETTER SERVICE!!.... got the stools in under 2 weeks!!

There are lots of choices to select from and some are priced competitively. However, they do not have a delivery service so you have to arrange your own. Overall, I am fairly satisfied with the experience.