I was recommended barstools from my interior designer from chairsource. I ordered them and then shortly after saw them somewhere else for a much lower price, they would not give me my money back even though their supplier had not delivered the barstools to them. I brought to their attention that on my invoice there was a re-stocking fee charge and at that point they charged me more than half the price of the barstool ($100) to re-stock them!! They also told me they had delivery and in the end gave me the name of a moving company to delivery them, the company also charged too much. This was a bad experience and now I'm out $400 and have no barstools to show for it and can't afford to buy new ones for a while. The person I dealt with was very rude and threating, I've passed on his emails to my lawyer and to the BBB and Consumers Protection. I've done a lot of online shopping and have never dealt with a company like this. My designer will never recommend them again and has cancelled her account with them and also sent an email to her colleagues advising not to use this company. after her email we found out that other designers have ordered chairs for clients and the chairs were not was was pictured and the designers were stuck with these products. be careful if you deal with them. by the way, I will be ordering the stools next month from costco at a $90 savings each!
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- Company Response
This client ordered stools from on line from Ottawa and once they arrived realized that the delivery charge was more than expected. She had seen a similar item at Costco for a lesser amount but as they were not the same, I would not price match. She inquired about cancelling her order but since the product had arrived, i was forced to charge her a $100.00 per stool restocking fee on the $249.00 stools and sell them off at $149.00 to cover her balance. She accepted this decision and was refunded immediatley. I think in the future before ordring product, she would benefit from obtaining all the information she requires.