Caplan Appliances

Appliance Retailers
Toronto ON M6N 3S3
Write a Review
Write a Review

Recommended Professionals

91%(8 reviews)
76%(23 reviews)
95%(23 reviews)
91%(8 reviews)
76%(23 reviews)
95%(23 reviews)
Star Score
Learn more about how StarScore uses a complex algorithm which considers a company's review ratings, responsiveness, reputation, and recency.

67%

This is the average rating based on homeowner reviews.
This indicates how long it's been since the last review.
Indicates how well a pro reacts to reviews and review-related interactions with Homeowners.
How well a company responds to Service Requests and Reviews.
Reviews by rating (past 12 months)

Reviews for Caplan Appliances

Average customer rating:
6.8 10 (95 reviews)

Sort by

Karen in Mississauga
Karen in Mississauga
1 review Mississauga, ON
10/10

Condo Renovation

We needed to purchase appliances for a condo we were renovating and friends recommended Caplan's. We liked the fact that Caplan's is a family run business so we decided to check it out. We had read some online reviews before our visit and salesman Matt Hebert was mentioned a number of times. We asked for him when we went to the showroom. Matt was knowledgeable, professional and not at all pushy. We could tell right away that he knew his product lines well. He answered all of our questions, made suggestions and helped us choose all of our appliances in a timely manner. We had been to a few other appliance stores and I came away from those visits very stressed and over whelmed. I was not the least bit stressed during the time we spent with Matt. He went above and beyond during this whole process explaining things and making recommendations. He made communicating with us a priority quickly responding by phone and e-mail. He even gave us call backs on on his days off...
We couldn't give Caplan's a definite delivery date so the fact that they could hold the appliances for us until we were ready for them was very helpful.
We had a very positive experience and would have no problem recommending Caplan's and especially Matt to family and friends.

Approximate cost of services:
$8,000.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
K louie in Scarborough
K louie in Scarborough
1 review Toronto, ON
0/10

Stoves Ranges Ovens

I bought a Kitchenaid Stove. It was defective. I could not return or exchange it. I had to deal with Whirlpool and the incompetent service people they hired to look at the stove. The stove just got picked up. Had to use a 60 warranty on the self-cleaning feature to get my money back. Two months without a stove and will be another 3-6 weeks before I get my money and can buy a new stove. Will never buy a Whirlpool product, or deal with Caplans, again.

Approximate cost of services:
$2,600.00
Was this review helpful?
Private User
Private User
Private User reviews Toronto, ON
5/10

Range,dishwasher and washer and dryer

The dishwasher was not a problem. The stove had to get the fan replaced after 5 months. Thank it was under warranty. Now it takes about an hour for the stove to cool down. (Kitchenaide). I opted for the extended warranty on the stove. Then the stackable washer/dryer, firstly they said they couldn't it up, we had to replace the dryer venting hose. We did that , they came back for the hook up and said they couldn't because they was something wrong with faucet. So they left again without a hook up. My husband hooked up the hose. It's working fine, however the hook up was included in the cost. The guys that came seemed lazy.

Approximate cost of services:
$4,000.00
Was this review helpful?
Alexa from Toronto
Alexa from Toronto
2 reviews Toronto, ON
2/10

Damaged upon delivery

We purchased all of our applances from Caplan's 10 years ago and had a decent experience. Recently however we purchased an Electrolux washer and dryer and it has been a disaster. The delivery men damaged the connector valve upon delivery (unknown to us at the time) and 5 days later the washer leaked causing damage to our ceiling on the main floor. They refused to replace the washer and now the Home Appliance Repair company they use says the the part is back ordered so we will be w/o a washer for a couple of weeks. Customer service and the salesman no help whatsoever.

Approximate cost of services:
$2,400.00
Was this review helpful?
peter from Toronto
peter from Toronto
8 reviews Toronto, ON
10/10

Kitchen appliances

Several visits to look for high end appliances led us to Caplan. We purchased several items from them and received good service from knowledgable sales staff and competitive pricing. They held on to the appliances and the pricing while we were developing the renovation plans & shifted delivery several times to accommodate our schedule. our overall experience with Caplan Appliances was more than satisfactory.

Approximate cost of services:
$11,000.00
Was this review helpful?
marty  from Etobicoke
marty from Etobicoke
7 reviews Toronto, ON
3/10

washer, dryer, dishwasher and fride

You may as well buy appliances at a discount store and get better service. washing machine from Blomberg did not work. I had 3 service calls by a very rude service man and numerous calls to customer service and finally after 1 1/2 months later. I decided to go to the store and insisted to see the manager. I was finally given a new replacement and I did receive an extended warranty and we will see. But salesman did not even return my calls. Don't bother you get better service somewhere else and probably pay less. A very unpleasant experience with this company.

Approximate cost of services:
$6,000.00
Was this review helpful?
Anne Marie from Toronto
Anne Marie from Toronto
2 reviews Toronto, ON
1/10

2 kitchen rentovations

Love the company and purchased appliances for 2 kitchen renovations. However, I will never go there again...never! my garburator broke down (4 years old) and I called to have them activate warranty. They told me warranty had expired and tried to sell me a new garburator. I googled the appliance and found it to have a 7 year warranty....interesting. When I called the sales person back to discuss he immediately put me on hold and passed me to the customer service. This guy Joe G got both of my orders in the past 6 years and couldn't spend a moment on the issue. The customer service person said she would call me back and that was 4 days ago. Good news, Whirlpool came and fixed it. Don't shop with Joe...his after service stinks. I will go elsewhere because of this experience. It is not good enough to be nice in the show room, I expect good after sales service. Sorry Joe I know a lot of decorators and this will be on their radar as well.

Approximate cost of services:
$50,000.00
1 of 1 people found this review helpful.
Was this review helpful?
Steve in Toronto
Steve in Toronto
11 reviews Toronto, ON
10/10

kitchen appliances

Have enjoyed products and exceptional service from Capla for many many years. Thanks again as you made for yet another easy and professional experience. Look forward to the next time.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Rowena from Vaughan
Rowena from Vaughan
7 reviews Vaughan, ON
10/10

New Fridge

After researching and pricing my new fridge I contacted Caplan for a quote. Peter was very helpful and not only provided the best price but was also very helpful in connecting me with an installer to put in a new water line, something the other stores were reluctant to do. The delivery crew were also very professional and took pride in what they were doing, very refreshing! I'd recommend Caplans to my friends and family!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
Jada Birt from Toronto
Jada Birt from Toronto
1 review Toronto, ON
2/10

washer and dryer

Terrible customer service!!! Just bought a new washer and dryer this week. BIG MISTAKE! The new washer makes a noise like a deafening jet plane accompanied by loud clicks when it's in the spin cycle. Worse, when Doris finally called me back after I left 2 messages she was condescending and rude.. Basically this store is no better than a warehouse with no customer service at all. They refused to replace my brand new machine, instead leaving me to my own resources deal with the manufacturer. When buying I wasI told by Nancy that there would be a 60 day return policy (which they now deny). Shame shame! Add this company to so many that others that take no responsibility or ownership for products they sell. II will never shop there again and will go out of my way to dissuade anyone from trusting this store and there false claims of having the qualities of a "family run business." Very disappointing and frustrating experience.

Approximate cost of services:
$1,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
Was this review helpful?
The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Caplan Appliances

Well-known appliance retailer serving the GTA. We carry all the top brands from KitchenAid, Jenn-Air, Whirlpool, Bosch, Dacor, Viking, Miele, Sub Zero and Wolf. Caplan's has been a family business for over 70 years. When you're here, don't forget to visit our Clearance Outlet to find exceptional deals!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
Looking for Appliance Retailers pros in Mississauga?