Caplan Appliances

Appliance Retailers
1111 Weston Rd Toronto ON M6N 3S3
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68%

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Reviews for Caplan Appliances

Average customer rating:
6.8 10 (92 reviews)

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Alexa from Toronto
Alexa from Toronto
2 reviews Toronto, ON
2/10

Damaged upon delivery

We purchased all of our applances from Caplan's 10 years ago and had a decent experience. Recently however we purchased an Electrolux washer and dryer and it has been a disaster. The delivery men damaged the connector valve upon delivery (unknown to us at the time) and 5 days later the washer leaked causing damage to our ceiling on the main floor. They refused to replace the washer and now the Home Appliance Repair company they use says the the part is back ordered so we will be w/o a washer for a couple of weeks. Customer service and the salesman no help whatsoever.

Approximate cost of services:
$2,400.00
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peter from Toronto
peter from Toronto
8 reviews Toronto, ON
10/10

Kitchen appliances

Several visits to look for high end appliances led us to Caplan. We purchased several items from them and received good service from knowledgable sales staff and competitive pricing. They held on to the appliances and the pricing while we were developing the renovation plans & shifted delivery several times to accommodate our schedule. our overall experience with Caplan Appliances was more than satisfactory.

Approximate cost of services:
$11,000.00
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marty  from Etobicoke
marty from Etobicoke
7 reviews Toronto, ON
3/10

washer, dryer, dishwasher and fride

You may as well buy appliances at a discount store and get better service. washing machine from Blomberg did not work. I had 3 service calls by a very rude service man and numerous calls to customer service and finally after 1 1/2 months later. I decided to go to the store and insisted to see the manager. I was finally given a new replacement and I did receive an extended warranty and we will see. But salesman did not even return my calls. Don't bother you get better service somewhere else and probably pay less. A very unpleasant experience with this company.

Approximate cost of services:
$6,000.00
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Anne Marie from Toronto
Anne Marie from Toronto
2 reviews Toronto, ON
1/10

2 kitchen rentovations

Love the company and purchased appliances for 2 kitchen renovations. However, I will never go there again...never! my garburator broke down (4 years old) and I called to have them activate warranty. They told me warranty had expired and tried to sell me a new garburator. I googled the appliance and found it to have a 7 year warranty....interesting. When I called the sales person back to discuss he immediately put me on hold and passed me to the customer service. This guy Joe G got both of my orders in the past 6 years and couldn't spend a moment on the issue. The customer service person said she would call me back and that was 4 days ago. Good news, Whirlpool came and fixed it. Don't shop with Joe...his after service stinks. I will go elsewhere because of this experience. It is not good enough to be nice in the show room, I expect good after sales service. Sorry Joe I know a lot of decorators and this will be on their radar as well.

Approximate cost of services:
$50,000.00
1 of 1 people found this review helpful.
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Steve in Toronto
Steve in Toronto
11 reviews Toronto, ON
10/10

kitchen appliances

Have enjoyed products and exceptional service from Capla for many many years. Thanks again as you made for yet another easy and professional experience. Look forward to the next time.

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Rowena from Vaughan
Rowena from Vaughan
7 reviews Vaughan, ON
10/10

New Fridge

After researching and pricing my new fridge I contacted Caplan for a quote. Peter was very helpful and not only provided the best price but was also very helpful in connecting me with an installer to put in a new water line, something the other stores were reluctant to do. The delivery crew were also very professional and took pride in what they were doing, very refreshing! I'd recommend Caplans to my friends and family!

Approximate cost of services:
$2,500.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Jada Birt from Toronto
Jada Birt from Toronto
1 review Toronto, ON
2/10

washer and dryer

Terrible customer service!!! Just bought a new washer and dryer this week. BIG MISTAKE! The new washer makes a noise like a deafening jet plane accompanied by loud clicks when it's in the spin cycle. Worse, when Doris finally called me back after I left 2 messages she was condescending and rude.. Basically this store is no better than a warehouse with no customer service at all. They refused to replace my brand new machine, instead leaving me to my own resources deal with the manufacturer. When buying I wasI told by Nancy that there would be a 60 day return policy (which they now deny). Shame shame! Add this company to so many that others that take no responsibility or ownership for products they sell. II will never shop there again and will go out of my way to dissuade anyone from trusting this store and there false claims of having the qualities of a "family run business." Very disappointing and frustrating experience.

Approximate cost of services:
$1,700.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Ann from Vaughan
Ann from Vaughan
2 reviews Vaughan, ON
8/10

Kitchen renovation

Thanks Peter @Caplans for providing such great service! You answered all of our questions (multiple times) and solved any issues in a timely fashion. Very pleased with the choice of appliances.

Approximate cost of services:
$75.00
What could this company do to improve their services?
Any advice to offer fellow homeowners facing a similar project?
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Shannon from Toronto
Shannon from Toronto
2 reviews Toronto, ON

First Review

8/10

appliances

We recently purchased 6 appliances from Sam at Caplan Appliances. The experience was easy and Sam worked hard to give us the best deal possible. He knows an incredible amount about his products and was able to give us useful advice. He also followed up later to make sure that everything was ok. The excellent coffee and cookies that they give you while you shop doesn't hurt either!

Approximate cost of services:
$10,000.00
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Kim from Toronto
Kim from Toronto
3 reviews Toronto, ON
10/10

Dishwasher installed

I received a very prompt response to my email request for quotes/prices, as well as a phone call (my only suggestion would be to post prices on the web, so this step would not be necessary). However, their prices were fair, and Steve even suggested another model dishwasher that was on sale, that I had overlooked. My dishwasher was delivered, installed, old one taken away (for an extra $200 by Top Gun installations, which was all organized by Caplans) within a week - very happy with the service and my new dishwasher!!

Approximate cost of services:
$700.00
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The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Caplan Appliances

Well-known appliance retailer serving the GTA. We carry all the top brands from KitchenAid, Jenn-Air, Whirlpool, Bosch, Dacor, Viking, Miele, Sub Zero and Wolf. Caplan's has been a family business for over 70 years. When you're here, don't forget to visit our Clearance Outlet to find exceptional deals!
Company profile information is not moderated by HomeStars. Ask the contractor to verify before hiring.
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