Brothers Plumbing Ltd

Bathroom Renovation
130 Osler St Toronto ON M6N 2Y8
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Bathroom Renovation
Brothers Plumbing Ltd
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80%

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Reviews by rating (past 12 months)

Reviews for Brothers Plumbing Ltd

Average customer rating:
8 10 (185 reviews)

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Heather in Toronto
Heather in Toronto
1 review Toronto, ON
5/10

Incomplete Job

Brothers did a great job with our plumbing issue and fixed the problem a few months ago. What we did not expect was to have a large pile of dirt, pipes, sewage, and toilet paper sitting on our front lawn for 2 months after the job was "complete". We have reached out to Brothers 1-2 times per week for 1.5 months and despite promising that somebody will come to clean up and finish the job, nobody has come to clean up. Given the +$6000 price tag, we're extremely disappointed in this company.

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Company Response

Sorry for the miscommunication. We advised that we were waiting for the ground to thaw out and for some rain to help compact the soil that was left from the job we did this last winter. We were waiting until Spring of this year (some time in April) to come and remove any extra dirt and to clean up. We explained this to the customer but somehow they didn't understand and think we have forgotten. We will be out there asap and clean up. Thanks.

Private User
Private User
Private User reviews Toronto, ON
10/10

Emergency Plumbing issue

A small bottle accidentally fell into the toilet while flushing. Brothers Plumbing told me exactly how much it would cost and they were here within half an hour. The work was done within an hour of me calling - and the price was exactly what they said it would be. Jimmy was courteous and efficient and he followed all COVID-protocols. Highly recommended! Thank you Brothers Plumbing!

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Company Response

Thank you for your review. We appreciate your feedback as it helps us to improve our service to our customers. Thanks again for your kind words.

Julie in Toronto
Julie in Toronto
0 reviews Toronto, ON
10/10

Cap disused breather pipe to eliminate odour

Tony and Vitalia were very professional and quick! Their recommended repair took care of our odour issue. Ascertain the breather pipe was in disuse. Cut a portion out of the middle. Cap both ends. Remove drain cover to outside, used to offgas the methane, cement it over. Genius!

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Company Response

Thank you for your review. Happy to see you were pleased with our service. Your feedback is very important to us. Thanks again.

Jonathan in Trenton
Jonathan in Trenton
1 review Toronto, ON
10/10

Outdoor faucet replacement

Brother plumbing was a pleasure to deal with. I called on Monday morning and they were out the next day first thing. They carefully explained my options, gave me prices and explained how long it would take. They completed the job quickly and we settled up quickly. I was incredibly impressed and will happily use them again and highly recommend.

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Company Response

Thank you for your review. We are pleased that you were happy with the service provided. Your feedback is important to us. It helps us to maintain and improve our service standards. Thanks again.

Private User
Private User
Private User reviews Toronto, ON
10/10

no water to home

Jimmy was really terrific. He diagnosed the issue quickly and repaired the problem. Jimmy is knowledgeable and courteous. A very pleasant experience all around. I would highly recommend Jimmy and Brothers Plumbing!

0 of 1 people found this review helpful.
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Company Response

Thank you for your review. Very happy to hear you were pleased with our service. Your feedback is important to us. Thanks again.

Isaac
Isaac
0 reviews Toronto, ON
10/10

Plumbing

Jimmy from Brothers Plumbing did a great job. He was prompt, courteous, and did excellent work. I will definitely use him again for my future plumbing needs. Thank you :)

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Company Response

Thank you for your review. Your feedback is very important to us and helps us improve our service. Happy to see that you were pleased with our service. Thanks again for your kind words.

Vlad from Toronto
Vlad from Toronto
1 review Toronto, ON
10/10

excellent service

I had various jobs that needed to get done, and Jimmy came to my house and was a super friendly guy who even gave a discount when one of the jobs was not as serious as he originally estimated. I highly recommend Brother Plumbing and Jimmy.

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Company Response

Thank you for your review. We are happy to hear you were pleased with our service. We will pass on your good words. Thanks again for your feedback.

Private User
Private User
Private User reviews Toronto, ON
10/10

Water Shutoff Repairs

I needed to have the outside hose bib shut offs replaced at my 98 year old mother’s house. I live two hours away. Brothers had previously replaced a toilet and sink tap. It was easy to arrange the appointment. They came within two days. Tony called in the morning to coordinate timing with the Personal Care Worker and clarify the work needed. He arrived as planned. Kept me informed of what needed to be done. Did extra work to access the valve in a cupboard. Finished the work as requested. It was great to get it done so quickly before the weather got cold. As a senior, my mother received a discount.

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Company Response

Thank you for your review. We try to make the service process as simple and easy as possible. Our customers like the convenience, as was the case this time. Thanks again for your feedback.

Ella in Toronto
Ella in Toronto
0 reviews Toronto, ON
10/10

Replaced compressor in shower faucet

Our issue arose at night. When I called, the technician helped us trouble shoot the problem over the phone. When he came the next day to replace the necessary part, Jimmy was really helpful, he explained what the problem was, how he would fix it and was upfront about cost. Really fast and friendly service, would definitely use again!

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Company Response

Thank you for your review. We try our best to service our customers in a timely fashion and we are grateful that you were patient enough to wait for us to come out the next day. We are also pleased that you were happy with our service. Thanks again for your kind words.

SCB in Etobicoke
SCB in Etobicoke
4 reviews Toronto, ON
0/10

Do not hire this company! Brothers does not honor their warranty! Does shoddy work.

Do not give your business to this company. we had waterproofing done on our basement 10 years ago. A 25 year WARRANTY was the guarantee with this work. Very sloppy job, Took months of going back and forth to get the work done, kept pointing out installation issues with no response, head office was no help. Very poor salesmanship and installation. We had a flood in our basement due to failure of this waterproofing causing 100,000 of damage. Brothers would not honors their warranty but did offer to come in and do more work. They do not tell the truth and are very disreputable company.

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Company Response

We tried to work something out but the customer didn't want to deal with us. We waterproofed 3 sides of a bungalow and overlapped the new addition at the back by approx. 3-4 feet on both sides. Over 10 years later we were called because of a drain back up. We found ground water in the Backwater Valve box, which drained after opening the clean-out. We also found water was backing up out of 2 floor drains. The floor drains had construction debris in them causing the back up. Recommendations were made to fix the issues. We did not see any indication of a waterproofing problem. Two weeks later we were called back as water was found near back wall of original building and cracks were found in the new foundation walls of the addition caused by settling. We recommended to waterproof the perimeter of the new addition. The customer didn't want to deal with us and contracted another company. The other company extended the overlap we did by approx. 10-12 feet at a high cost, almost as much as we had quoted for the whole perimeter. Not a solution we recommend as water could still find its way inside. In the end the customer didn't want to take our advise or have us do any work. They had lost faith or had been persuaded by the other company not to deal with us. We will learn from this and improve our communications with our customers going forward.

The reviews on this page are the subjective opinion of the Author and not of HomeStars Inc.

More about Brothers Plumbing Ltd

Brothers Plumbing- Plumbing Contractors You Can Trust

Since 1963, Brothers Plumbing has been a reliable one-stop source for a complete range of services to both residential and commercial customers.

Nothing beats experience. With great rates and a consistent record of performance for over 40 years, you can trust our plumbing contractors in Toronto to do the job right. We use the latest technology and the best fixtures and equipment, ensuring that whatever repairs and replacements we do will stand the test of time.

When plumbing and heating emergencies occur, we are always available through our 7-7-7 Service. This means that we are always reachable from 7 to 7, 7 days a week. Even better, plan ahead. We can evaluate the current state of your home’s systems from inside the house all the way out to your property line. We can help ensure that emergencies don’t happen. And we can make sure that your remodeling and renovations go smoothly from start to finish. If you have a major emergency like a burst pipe we have a 24-hour emergency service as well.
Services

We do more than just plumbing. We also have contractors specializing in Drainage, Hot Water Heating Systems, Waterproofing, and Kitchen and Bath Remodeling for both homes and businesses.

Our 30 fully equipped trucks are on the job all over Toronto and are in constant radio communication with the office dispatch. Help is never far away as we are probably already working somewhere in your neighbourhood.

CATEGORIES
Bathroom Renovation, Drain Services, Plumbing, and Waterproofing
SPECIALITIES
Plumbing, Heating
WEBSITE
http://www.brothersplumbing.ca
YEAR ESTABLISHED
50
NUMBER OF EMPLOYEES
30
RETURN POLICY
We accept American Express, MasterCard, Visa and Cash. Coming soon.....Debit!
LIABILITY INSURANCE
Yes
WORKERS COMPENSATION
Yes
BONDED
Yes
WRITTEN CONTRACT
Yes
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