Brick The

My husband and I own a rental property in which we are obligated to provide certain amenities to our tenants. When our washer and dryer needed to be replaced we searched around quite a bit. We found a nice set at The Brick in the East end of Regina, which happened to be on sale. When we asked when it would arrive in store we were told 4 days later. We are from out of town and arranged to come and pick the set up a week later, giving them an extra 3 days to come in. When we arrived, we were told they ordered the wrong set and they would be in a week later. A week later we came back into town and alas... still not washer and dryer. On the 3rd time we spoke with customer service who assured us it would be in the next week. When it wasn't in 4 weeks later we returned to customer service and asked to speak with the manager. The manager actually told us he didn't care and could care less if we returned to the store!!! When we finally mentioned that we had tenants who were unhappy with the fact that we had not provided them with the amenities promised they explained how their system works. The told us that they only order in a certain amount each month and you get bumped for the person who ordered ahead of you. Fair enough, but make your customers aware of such a thing! When we mentioned this to them, they told us that we wouldn't have bought from them, which is why they don't tell people this! I think that is unsatisfactory! We got a phone call on the Thursday notifying us our arrival was ready for pick up.... IN CALGARY! When we mentioned we were supposed to be picking it up from Regina Saskatchewan we were told it would arrive on Tuesday. Thankfully it did and we finally got our purchase in a week and a half after telling them we had tenants who we were providing for. I couldn't believe that not even an apology was given!

I got a bed set, Sofa and Love sit from Dufferin(North York) branch today. This store is awesome, very organized and well designed. The girl who helped us in the purchase, Isabella, was very nice, friendly and helpful. She helped us to get a better deal. I will definitely go to this branch again.

This is a LONG story so I'm going to sum it up as quickly as possible. My wife and I are moving and are in need of a fridge, sofa, kitchen table and a tv stand. Everything came damaged (including the inside of my door and a wall from my apartment) thanks to the wonderful delivery team. Called the Brick, had them return everything and thought I'd give them a 2nd chance. Well, guess what? Everything came either damaged AGAIN or wasn't working (fridge didn't cool). Sofa had a tear/rip in the back section and front plus the assembly team never called to come and put together my kitchen table. We are in the process of return the whole crappy stuff and are shopping elsewhere. My wife wanted to give up after the first try but I decided to give them another shot. BIG MISTAKE.

This has caused us so much stress because we have to move in less than 2 weeks and now we have to start the whole process over again at another furniture store. STAY AWAY FOLKS!!! At first I just thought we had bad luck but now after giving them a 2nd chance I know it's not that. The only nice thing I can say about this company is that the salespeople were friendly and not pushy and the girls I spoke with over the phone in customer service were doing their best to help resolve the issue. That's about it. This has been a HORRIBLE ordeal and I will never shop there ever again.

If there was a -5 score I'd pick that one...sadly it doesn't go lower than a zero rating.

I bought a sofa and coffee table from the Brick 2 years ago.

The coffee table was terrible; I have assembled lots of furniture over the years but this one would not go together well at all. It was extremely wobbly when done and was destroyed by the first person who leaned on it.

After two years with the couch a) the fabric has already torn in one spot, and b) the middle has very little support and sags badly. There is just one person of normal weight in the house.

You can bet I would never buy anything from The Brick again - the quality is awful!

My husband and I purchased a 55in Toshiba 3D TV, and Samsung 3Dbluray player on Dec 23 2012 from the Brick in Winnipeg. From the start we could not get this system to work properly. 2 days after purchase we contacted our sales rep, who spent 20 minutes on the phone with us to see where we went wrong hooking everything up. No luck. It was suggested that our satalite receiver was defective, We had Shaw send us a new receiver. Still had the same problem. Called The Brick back, and was informed that we could pay 150.00 for a technician to come out and hook everything up for us. We went online to Toshiba's web site, tried their tech support, no help. Finally called The Brick back again, They are willing to drop half the service charge to send someone out to hook everything up for us. Very poor customer service!! We will NEVER purchase another product from them. The end result is that there is probably something wrong with the TV, but guess what? They no longer carry the model we purchased!! So, we get to pay 200 dollars more to get one in a different brand comparable to the one we had.

It is impossible to browse alone and at peace at the Brick. There is always a salesperson tagging along beside you, even when you say you are just browsing. It would be helpful if they at least had adequate knowledge about the products they are trying to sell but they do not at all. Last year, I purchased a dining room set from them, based on the fact that the salesperson told me that it was solid wood. However, I found out too late that it was actually wood veneer, not solid wood. They are also clueless about kitchen appliances. When asked why one fridge was more expensive compared to another similar-looking fridge of the same brand, a salesperson told me that it was because the more expensive one was more energy efficient. Turns out that actually the cheaper one was more energy efficient...

Hi - I purchased a new refrigerator from the Brick in scarborough. The one sales person who helped me was not knowledgeable at all - he had no clue, on the features associated with the appliance I was interested in.

I purchased a sectional from the Home Show (then a Brick company and now The Brick in name also). I had issues with the sofa from day one. There was a manufacturer defect in one of the cushions and it took two years to get it replaced. I now have a problem with springs in the sofa and although the warranty is still active and The Brick has told me that they will deal with items purchased when the store was called the Home Show I am finding it impossible to get a response from them. Customer Service is definately not their strong point. Considering the amount spend on the sofa I would expect more from such a big company. I won't be shopping there ever again.

We found that when we moved into our new home we needed to furnish almost our entire home. Going to the Brick Clearance Centre on Kennedy Road in Scarborough several times over about a month, we were able to find all the furniture we needed. Some was new and on sale, but other pieces were returns or very slightly damaged. We saved thousands of dollars furnishing our home this way.

We bought a couch, love seat and ottoman from the Brick last year. It was a fairly simple purchasing process, we found the set we liked and flagged down a salesperson. We asked the price, he told us the sticker price, we asked for something better and he talked to his manager and came back with a 7% markdown.

We arranged for delivery and when the delivery people showed up they told us it wouldn't fit through the front door of our house. We suggested they take it out of the box, they said it wasn't their job and they were already late for their next appointment so they gave us two options:

1. They could leave the couches on the lawn
2. They could reschedule but the closest date they had was in six weeks

We told them to leave it on the lawn.

I called my brother-in-law over and we took them out of the boxes and moved them into our house. The next day I went to The Brick and complained. They refunded our delivery charge but I expected something much better than that.