We bought a sofa and loveseat from Bad Boys (1119 Kennedy Road), and chose to pay in advance. They told us the items were in stock, then they called to say the loveseat was not available until the following month, but that the sofa would be delivered. Then they called on the sofa delivery date to say that the sofa was not available either and postponed that delivery as well. We have checked about cancelling our order but the manager refused to do this, saying "All Sales are Final". How can this store be allowed to sell an item, charge for it, and neither deliver it on time, nor allow cancellations if they cannot deliver? How can this be legal? Can we approach the consumer protection agency?
- Approximate cost of services:
- $1,800.00
- Company Response
Hi Arun,
We apologize for the delay in our ability to provide you with your order. At Lastman's Bad Boy we always work with our customers to find the solutions that work, we stand behind the quality, value and service we deliver. If you would like to contact us directly with your order details and we will look into your matter promptly to see if we can help resolve this issue for you fast and efficiently. You can contact us using on our online contact form at https://badboy.3dcartstores.com/crm.asp?action=contactus
Thank-you for your feedback.