AtlasCare

Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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HomeStars  >  Plumbing in Old Toronto  >  AtlasCare  >  Poor intake up front leads to unnecessary assessment fee and no real fix
Anthony C. from Hamilton
Anthony C. from Hamilton
2 reviews Hamilton, ON
1/10

Poor intake up front leads to unnecessary assessment fee and no real fix

I told the receptionist that I had an HVAC pro say the hot water mixer needed replacing by a plumber. I said I had a picture of the piece needing a replacement.

They sent a HVAC, non-plumber, out to diagnose the same problem. He was a really nice guy, but just the wrong guy. He told me that I need to get my hot water mixer replaced by plumber. He was able to loosen the mixer enough that it works temporarily, but it's a ticking, cold-water time-bomb. $190 diagnostic fee, and I still need to book a plumber to fix the mixer.

May I suggest improving the information intake at the front end so you're not wasting your own staff's time, as well as your client's time and money. I was clear with what I needed.

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Company Response

Hi Anthony. Thank you for your feedback. We take this seriously. One of our managers will reach out to you shortly.