Heating & Air Conditioning
2520 Bristol Cir Oakville ON L6H 5S1
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HomeStars  >  Heating & Air Conditioning in Old Toronto  >  AtlasCare  >  Very Expensive Diagnostic Service
John in Burlington
John in Burlington
8 reviews Burlington, ON

Very Expensive Diagnostic Service

Requested a service call on May 26 for my AC unit which was not cooling.
Leo was nice, pleasant enough, quick and asked if I wanted a leak test which was a flat $500 fee. Didn't have much of a choice considering the circumstances on a hot day.
He showed me where the evaporator coil was leaking in 2 places. He submitted the old unit's model & serial numbers to see if they were under manufacturer's warranty after 7 years. It was no longer covered.

The email estimate I received on May 28 was for $2400 to replace the evaporator coil with a link that asked to accept the repair. Not a practical solution considering the compressor and condenser coil could be just as "iffy" at 7 years old.

I asked for a quote on a replacement unit on May 28 and I've still got no response 4 1/2 days later. I talked with 2 other service techs who said that $500 is a high fee for a leak test service, which is often part of the Initial diagnostic/service call for a "not cooling", and sometimes but not always a small fee might be added for it, but not $500.

In spite of acting on a positive referral from a colleague, there's no way I would be able to recommend Atlas Care.

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Company Response

Hi John. We are so glad you took the time to reach out and provide us with this feedback. One of our managers is looking into this and will reach out to you tonight or tomorrow at the very latest to discuss the situation and resolution with you. Thank you and stay healthy, John.